David Hanley at Airport Honda

Service Advisor
About David Hanley
David Hanley

Dealer Address
Airport Honda
3069 Airport Hwy
Alcoa, Tennessee 37701
(865) 970-2300

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civicangel
4/2/2011 6:06:47 AM


Overall Rating: 5

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Dayton Evans, David Hanley

My Review of Airport Honda:
I have received continuous excellent customer service from everyone at this dealership. I brought my new used car in a week after purchasing to have some options added to it, and I was put into a rental car for the day. The service department arranged that for me immediately after I got checked in, and I barely had time to relax in the waiting area before the rental car service arrived. Honda covered the costs of the rental, too, which I very much appreciated. The service work was finished in a very reasonable amount of time, and I think a quality job was done. Everyone in the shop was very nice and pleasant (even on a rainy day). I made a last-minute request when I picked up my car - I'd bought a trunk liner and exhaust tip and asked if they could be installed right then and there before I left the shop. The guys in the service area (Dayton was particularly helpful) were all too happy to do those things for me, and they exceeded my expectations by not charging me for those quick installations since I had just bought my car. Normally taking a car in for service of any kind, even just an oil change, would annoy me, but, at Airport Honda, the service is fast and efficient and friendly. I have great expectations for my return visits to the dealership for service in the future.

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btbzdt
11/10/2010 11:01:15 PM


Overall Rating: 5

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: David Hanley

My Review of Airport Honda:
I brought my FIT in for it's first service. The attendant was friendly and explained everything they would do. They were finished in no time and I was completely satisfied. Also, my glove compartment door was stuck because I had put too many things in it and he graciously got it unstuck for me. I have never had a bad experience at this Honda dealership. This is the 2nd Honda vehicle that I have owned and I will always buy Hondas unless some other dealer comes out with a gold one. When you find something good and it works, stick with it.

Thank you, Brenda Thomas

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Response from: Airport Honda
Added: 11/16/2010 4:52:08 PM
Thank you for the kind words. We appreciate hearing about the things that make our customers happy.