Doug Eckhardt at Hickory Hollow Carnival Kia

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Doug Eckhardt

My Review of Hickory Hollow Carnival Kia:
Doug E was great. I can give him 110% on everything. The sales manager and finance managers were good too. I can highly recommend Doug E. Thank you, Linda P. Beard

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Doug Eckhardt

My Review of Hickory Hollow Carnival Kia:
From arrival to departure with a new Forte, my experience was great. Doug E. met us upon arrival and was most knowledgable and experienced in showing various styles and features of each. He was most helpful in handling all details of trade in and purchase. He is a definite asset to this company. The entire team from Manager, Finance and Service Department was very attentive to me,"their customer". I will definitely be a "voice" for Carnival Kia in recommending them to family and friends.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Doug Eckhardt

My Review of Hickory Hollow Carnival Kia:
Doug did a very good job assisting us with the available inventory. However, due to limited inventory and features that we chose for a Sorento LX; we priced the trade with the LX, but the available EX had more of the features over the LX, but had a 6 cyl and not the 4 cyl we wanted. I told Doug......find me an LX with the desired features at one of the two other dealerships. Doug was unable to do this for a variety of reasons that I simply do not understand!! So, we began price negotiations on the available EX with 6 cyl engine and we could not find common ground....after 3 rounds of attempts to find a price point, I walked away.

The good news for Carnival Kia is I bought a Sorento at the Franklin dealership on the same day that I could not come to a price agreement with the Hickory Hollow location.

Doug Eckhardt is an asset to your organization who ALMOST sold me a Sorento!!

PS: The inability to sell any vehicle within your total inventory by any dealership is an absurdity and a disservice to your clients and sales staff. You have a high quality thoroughbred vehicle line......its time to bring your inventory management techniques into the 21st Century and deliver thoroughbred quality in the management of that inventory. I'm a consultant, perhaps I could be of service?

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Doug Eckhardt

My Review of Hickory Hollow Carnival Kia:
Mr Eckhardt made our deal work smoothly. I think you can trust what he tells you and we like our purchase very much.

Terry Barber

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Doug Eckhardt

My Review of Hickory Hollow Carnival Kia:
Doug Eckhardt was very professional, not pushy, and honest. I love my new Sorento! They had the best selection of the Sorento that I've been able to find anywhere in the Tennessee area.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Doug Eckhardt

My Review of Hickory Hollow Carnival Kia:
I recently bought a 2011 Optima, and both Nick and Doug turned what could have been a bad situation into a very positive experience. The staff is great, with no high pressure sales tactics or any of the usual sleazy dealer tricks. They made absolutely sure I was 100% satisfied with my purchase and I am. Kia vehicles have come a long way from the basic "no frills" reputation they used to have, and I hope to drive my Optima until the wheels fall off. I would highly recommend this dealer to anyone.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Doug Eckhardt

My Review of Hickory Hollow Carnival Kia:
GREAT!!!!!!!!!!!! WONDERFUL!!!!!!!!! I have never in my 51 years had such a drama free experience in getting a car and not just a car a NEW car!! I will send my friends and family or anyone who wants a automobile! Great place! They really work with you! Doug the sales person there was so GREAT!

Thanks Doug
and
Thanks Carnival Kia!

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Doug Eckhardt

My Review of Hickory Hollow Carnival Kia:
Good overall experience at Hickory Hollow Carnival Kia, first time there! Mr. Eckhardt was helpful and I would recommend this dealership. My only recommendation would be to allow the customer to see and/or test drive any vehicle they are interested in buying.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Doug Eckhardt

My Review of Hickory Hollow Carnival Kia:
Love the Car! Bought the 2011 Kia Optima. Doug Eckhardt was excellent. He was very friendly and knowledgable. My only dissappointment was that they only had one color choice. Other than that, it is a great car and we had a great experience there.Thanks!

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Doug Eckhardt

My Review of Hickory Hollow Carnival Kia:
It took forever to get me in my vechile. Arrived at 12:30 and left after 3:30. I wish you had better inventory. I was hoping for another color but I was told they go as fast as they come in. I came in and I wanted a car now. I had to drag out information on what the dealership had to offer like roadside info and quality of car who designed the car and how Kia was basing the engine on that of another type of car. I am not going to say what or whom as apparently because I am a women that type of inforamation wouldn't interest me. Fortunatly I already did my homework but it could have been mentioned instead of trying to get me to know rating of company coming in 3rd and how wonderful the owner was after all he's on every commercial, great family!

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