A little dash warning light caused me weeks of stress. My 2007 vehicle is well out of manufacturers warranty of course. I went to a local dealership( not Kayser ) where I spent over $500 and still had this pesky warning light telling me that my Ford Freestyle was not performing correctly. They now said if the part they replaced did not fix it, they would have to now charge another $720.00 to fix another part. This amount was even after the 15% discount that they said they would give me after I inquired if they would reduce it since their first fix did not work. We purchased our vehicle from Kayser so we decided to call them, even though they are about an hour away to see how they could help us. I was given my own service contact, Franz. They worked with me to reassure me that the problem I had usually does take both parts but that they would have recommended that procedure in the first place saving me time and stress. They actually seemed to know about the issue instead of just telling me that the computer says that if I get this warning code to- first do this and then if that does not fix it- do this, like the first dealership did. Franz checked to see if my after market warranty would cover my parts, unfortunately they didn't, but they double checked for me anyway. Due to my previous poor experience at a Ford dealer and the fact that we had purchased our vehicle from Kayser, they gave me a reduced labor quote and said that they would not raise the rate even if the job took longer. Their quote came in well below the quote from the previous dealer. When does that ever happen? What a great service. We made an appointment and Kayser arranged for a loaner vehicle since it would be an all day job and we were not close to home. The replacement part came in damaged so Franz kindly offered to let us keep the loaner for a couple of extra days so that they could fix it and we would not be inconvenienced. When he called to say the vehicle was fixed and all checked out, it was $50.00 less than he had quoted. Amazing. I told him I would recommend Kayser to everyone. Franz personally researched my vehicle issues ahead of time, called and e-mailed me the progress along the way and made a very stressful vehicle experience so much easier. Thank you Franz and Kayser- give the man a raise. :)
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