Kyle Campbell at Ken Garff Ford

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Brent Buhler, Kyle Campbell, Justin Mylorie

My Review of Ken Garff Ford:
We were treated like royalty. Justin and Brent showed us a variety of used cars. Each one was clean and ready to drive off the lot. We were given the opportunity to drive the cars off the lot so we could experience the feel of the automobile. We spent a lot of time so that we could give each car a thorough inspection. We have been driving an Escape and that is where we started. We were not rushed and were allowed the time to make our choice. We ended up purchasing an 08 Fusion. The car was inspected by the service department, cleaned and detailed. Such amazing service. Brent made sure that the car would give us the type of transportation that we could depend on. They gave us a carfax to make sure of the care that it had received by the previous owner. Kyle programmed the electronic things available in the Fusion, which was a great service because we needed the help.

We would certainly return to this dealership if we needed another automobile.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Kyle Campbell

My Review of Ken Garff Ford:
Working with Ken Garff Ford and particularly our salesperson Kyle was a great experience. Easy process, got a fair price, and lots of individual attention. We had not bought a new car in over 6 years and were a little nervous about it. Ken Garff Ford and Kyle made it easy!

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Brent Buhler, Kyle Campbell

My Review of Ken Garff Ford:
I have just moved to the USA from Australia, as such I needed to purchase a vehicle, in Australia I drove a Toyota truck but decided that I would try a Ford in the USA and that a F150 was what would suit me. My wife and I reviewed the advertisements in the Salt Lake Tribune for a few days, during this time we also looked at a few dealers in Salt Lake itself, we then noticed the Ken Garff add in the paper so we decided to drive out and take a look to see what they had to offer. We were very pleased to see that they had a lot of F150 on the lot, not long after arriving and walking around the Lot Kyle approached us to see if he could assist us. We looked at a number of trucks with different options, in the end we were considering a Blue Lariat and a Red Platinum.

When it came time to talk Money, Brant joined Kyle to work on a deal with us. We indicated to them at that point that we were not interested in running back and forth between dealers so they needed to give us their very best deal upfront, we did indicate though that we would shop some other dealers to see if they could match the Ken Garff deal. In the end the other dealers were not able to match it and we also felt that one of the other dealers were not being completely straight with us as the truck they were pitching to us was not the same vehicle that we wanted (it had a couple of options missing and they still could not match the Ken Garff deal). Bottomline we bought the Platinum from Ken Garff.

I have to say that I was a little taken back by the way the additional maintainence plans were put to us by a third person who's name was Mark, my wife who is orginally from the USA told me later that is the way things are done here although I feel I could have been prewarned by either Kyle or Brant that this would have been part of the conversation as I really felt that we were being pressured to purchase the extra options... we not purchae them.

Following the actual purchase of the truck, we had a bed extender and a spray in bed liner installed which went well except the bed extender was put in upside down but as soon as Kyle saw it he had it installed correctly.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Kyle Campbell

My Review of Ken Garff Ford:
I enjoyed the overall way that I was treated by Kyle and Brandon. My issue is with the truck I purchased and beleive it is the reason why the previous owner traded it in. While driving in the 45/55 mph range in high gear the truck vibrates terribly. I asked them why the truck was priced the way it was, explained I don't have a ton of money to deal with problems. I was told that the price was due to an internet special and that the truck had gone through the dealers multi point inspection. I'm sure it did but this problem was pre-existing. I noticed it while taking a long trip where i had to drive at less than interstate speeds. Now, I'm stuck with a truck that i really enjoy accept between the speeds of 45-55 in high gear because it shakes all over the place. I can't afford to have it looked into nor can I afford to trade it. Research on the internet tells me that it's pretty common problem with super duty trucks and there really is no cure other than replacing the truck.

To sum it up, Kyle and Brandon are a great team and can talk about all sorts of things while your paperwork is being processed. Don't expect them to know the truth behind the used vehicle you want to buy and do your own research before even showing up. Had I known of this problem prior to arriving on the lot, my test drive would have been much different.

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