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4 Reviews of Mark Murphy
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Frank Bondietti
10/06/2014
Reason For Visit
Sales (New)

"I am a purchaser"

I was very pleased on the 4th of October. I had talk to Mark earllier in the week, and had asked him,that i didnt want to be there all day. I had arrived early to see if the truck i wanted to buy was still there. Yes it was. My sales person Mr. Donald Slater, had met me when i was walking back from across the street. We introduced each other. And oin two hours i was going home in a New Truck. I will send everyone there. They are very polite and promt. Sicerly Frank Bondietti

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Donald Slater
Donald Slater
emlippa
9/22/2014
Reason For Visit
Sales (New)

"Best experience yet."

I have done a lot of car and truck deals in the past 54 years but this one was by far the best ever. I had talked to the internet sale manager Mark Murphy on the phone and was very pleased with his relaxed manor and friendly approach. Not at all what I was expecting, top marks for that. The next morning I arrived at the sales lot just before they opened because I needed to look around before a sales rep got involved. I was pleasantly greeted by a sale agent by the name of PJ Pourjami. I told him that I was looking for a Ram truck. We talked a little so he could get a good idea as to what I was looking for in a truck. We than went to the truck lot and he showed me the exact truck I was looking for, top marks for that. He went to get the keys and I stayed to continued to look at all the trucks on the lot. When he returned we looked the truck over and went for a test dive. To this point there was zero sales pressure and all he wanted to know, was I liking this truck. I said lets go toss some numbers around. PJ made the entire buying experience truly enjoyable and fun, as it should be, top marks for that. Every department I came into contact with was friendly, up beat and honest, top marks for that. Even employees who had nothing to do with sale were friendly and up beat, top marks for that. There has been multiple follow up calls and e-mails to thank me for my business and was there anything they could help me with, top marks for that. I a nut shell, Reno Dodge is in a class unto themselves and they are the bar other dealerships must reach for if they want to survive. The other dealerships in this town range form bad to worse.

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krina1313
3/24/2014
Reason For Visit
Sales (New)

"I have bought many cars in my life and have never had..."

I have bought many cars in my life and have never had such a great experience as I did at Reno Dodge. I am so glad that I ran into Chad Harper out side in the parking lot of all the new vehicles. Chad was extremely nice and not pushy. He made me feel very welcome and comfortable, instead of uneasy and wanting to leave like other dealerships have done to me. And then there is Mark Murphy, wow what a sweet man! I loved every moment that I spent with Mark! Mark wasn't even part of my deal with the truck, but still kept saying hi and chit chatting with me, and then at the end of the day he helped me with a few things. Thanks for such a good experience! You guys have quite the team! Krina McNall P.S. Kirk who works in the service department is also wonderful. I owned a Fiat before my Ram and he has been such a pleasure to be around!

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ttheshu
3/21/2014
Reason For Visit
Sales (New)

"From the initial telephone call from Mark Murphy..."

From the initial telephone call from Mark Murphy throughout the choosing process with Chad Harper the experience was a very professional and friendly episode that culminated in my purchasing a very fine Ram truck. It was very kind of Don Weir to remember me from school days and Moe to accept my offer tendered through USAA. Don Weir's Reno Dodge is a class act and I would be pleased to recommend you folks to anyone! Best regards, Tony Scheuller

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