My Review Of Toyota and Scion of Wallingford:
I have been happily married for 14 years and I am the proud father of 5 children; a minivan or school bus was my only option. That said, this is our second Toyota Sienna out of the Wallingford dealership and third overall. There are several reasons why I (we) came back to Wallingford. First of all, I remember having a very pleasant experience herethree years ago. Secondly, Sam (Internet Sales) called my wife and I several times as our lease was coming to a close. Being in sales myself, I appreciated her tenacity and at the same time respected her very tactful approach at trying to start a dialogue towards a new lease/purchase. Lastly, living roughly 50 minutes from Wallingford, I was actually trying to find a closer dealership to my home. I was able to locate one immediately (obviously) and decided to drop by. Without exaggeration, I left as quickly as I pulled into the drive. Perception and image is everything in sales...I was not impressed. I came back to Wallingford not knowing anyone and unsure if the drive would be worth it; it was. In my many years of leasing/purchasing vehicles, I have Never had a more pleasant experience than with Dan, Stu, and Gloria (to include my original lease). Warm, professional, courteous, fair, knowledgeable, hard working - these are just a few of the descriptives I would use. All three of them took a real interest in my family and our needs. There was no 'sales pitch', there was no 'fake or false'' talk, and there was ZERO pressure. I felt completely comfortable from the moment I walked into Toyota Wallingford to the moment I left. It is a real gift in the sales profession if one can make another individual feel comfortable - especially in auto sales. These are solid individuals and the owner of this dealership should feel proud to have them here. My family and I will gladly drive the 50 minutes to have our new Sienna serviced and have an opportunity to say hello to our new friends. There is a reason why this dealership is number one in the state of CT. In my view, it has everything to do with Sam, Dan, Stu, and Gloria. Thank you.
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