Tom Gilland at Bill Penney Toyota

We went to Bill Penny Toyota 4 years ago to buy a Camry, we had such a great experience, as well as, a great deal on a car we love, that Bill Penny was the first(and last) place we went to when we decided to buy a truck. Jeff Morgan and Tom Gilland were very courteous and polite and got us settled into a payment we wanted for a great pickup. Thank you guys for everything!!

Was this review helpful to you?    Yes | No Thank you

Was quick to resolve the issue with my truck. Got Toyota to help pay for the repair even though my truck was 20K miles out of warranty.

Was this review helpful to you?    Yes | No Thank you

Our experience this time started out extremely well. Our sales rep was Frank Munoz who tried to make certain that the Highlander (which had to be shipped in) had everything that we wanted on it. We were looking for a vehicle to pull our boats and had considered the Highlander Hybrid, but the availability and towing capacity were problems. However, by misunderstanding or mistake, the vehicle arrived without a boat hitch and I did not notice it until after we got home (2 hours away). The list of features included a towing package, but that was a dealer installed item and that did not happen during the time the car was being preped after arrival.
But, when we explained what we had considered the discussion about the hitch and electric connection to have been, the dealership installed the hitch the next time we were in Huntsville at no additional charge.
This is our third vehicle from Bill Penny Toyota and we consider the delearsip to be excellent.
Mr Gilland who handled the paperwork, Mr Munoz and the other staff who explained the various aspects of the car were very thorough.

Was this review helpful to you?    Yes | No Thank you

I was dreading the process of buying this new car but now I actually look forward to purchasing my next vehicle from Douglas and the Bill Penney Toyota team. I am very happy with the price I paid for my new car, meeting and working with both Douglas and the Sales team. Courteous, knowledgeable, professional and friendly....just doesn't get much better than that. Thank you much !!!!!

Was this review helpful to you?    Yes | No Thank you