Laurel Whitener at Premier Toyota Scion

Laurel was awesome and I will recommend her to all my family members and friends. I felt no pressure from her at all. Just honesty and friendliness. Laurel took the time to make sure all of my needs were going to be met before I even made the drive to the dealership because she knew I would be coming from over an hour a way and she did not want me to waste my time.

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Working with Laurel was great! I stopped in for service on my 2011 FJ and saw a beautiful red Trail Teams addition FJ on the lot. Just for giggles I asked Laurel if I could look at it, not thinking there was any way possible I could afford switching. Well, Laurel went waaaaay out of her way to make it happen! I now drive what is my third FJ Cruiser since 2007, in my opinion, the greatest vehicle on planet Earth!

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We were able to come to a sales agreement in about 1.5 hours. Laurel was very pleasant and knowledgeable. Wesley was very efficient and pleasant to work with on the financing side. I also worked with Shane in service for the installation of a remote starter. Both encounters were excellet.

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Laurel is friendly and knowledgable. She listened to us and found us a car that we are pleased with. She made us feel at ease.Thank you.

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My wife and I were looking for a new vehicle and had contacted several other dealerships within the area but none other than Premier responded in a sincere fashion. Laural Whitener started working with us and for the next few months, as we test drove a couple of vehicles and researched each one she was very patient and willing to answer any of our questions. She was always courteous, professional, and never pushy to make a sale. I credit the sale of our new Prius V from Premier to Laural who made us feel like a friend instead of a buyer. She is certainly a credit to the sales profession and to Premier.

The Broughtons

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We had been looking for a truck or medium to large SUV. Found a 2009 Tundra at Premier Toyota online. IT was very low mileage, and from the photos appeared to be in excellent shape. I contacted the dealer for more information, and received a response from Laurel Whitener. To my amazement, looking back a few days later, the already great price was even lower. WE contacted Laurel to make an appointment to see the truck. I took the time to do their online valuation of the vehicle I was trading in. When we got to the dealer, we were warmly greeted by everyone. Laurel went to the lot and brought the truck to the front door. It appeared to be everything that was advertised. After a short drive, and closer inspection, we decided we wanted the vehicle. We did not bring our trade vehicle with us, however, Laurel was able to obtain a trade value from our report. Kudos to Dave from finance, we were able to complete almost all the paperwork that night, with Dave and Laurel staying beyond closing time to finish our transactions. THe next day, Laurel had the truck detailed, prepped and gassed. She was an absolute pleasure to deal with, and we would certainly recommend. I might add, that we drove 150 miles for this deal , and felt it was well worth it...

Jack and Heidi

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Over a 3 week period of searching the internet for a Certified 2008 Toyota 4Runner, I was pleased to have found Laurel Whitener.

Not your typical run-around of buying a car! Laurel is a true professional. Knowledgable about her product and gives you the answers you need to make the decision. She delivered promptly the answers to service records, certification and options on the car....in writing. She also sent me a video of interior and exterior pointing out the features.

I was not expecting the used car to be spotless, but I wanted to know the blemishes. When the car arrive....it was in mint condition as Laurel indicated.

She transferred me to Chad Engle in fiance. Chad is also a professional. Provided prompt information, fiancing options and optional extended warranty information. Again went smoothly with no run-around.

The car was driven from Amherst to my home in Cincinnati. The drivers were courtious and delivered the vehicle in mint condition. They walk me through the paperwork and headed back to Amherst.

I spent quite a bit of time researching this vehicle and had several coversations with dealerships within 300 mile of my home. By far my experience with Laurel and Chad was one that I felt a review was necessary to post! This type of service, with no run-around and actually receiving what was promised is hard to come by when purchasing a car. I would recommend calling Laurel with your car inquiries, you will be pleased.

Marianne Powers
Cincinnati, OH

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While I didn't actually buy a car from Premier, Laurel Whitener was very cooperative in trying to help me work a deal to trade my slightly used Venza for a new Highlander. She was attentive, responded quickly and tried on a couple different occasions to put a deal together. Her follow-up and diligence in trying to help me was excellent. Very good customer experience.

That a sale didn't occur was more because of my personal circumstances than Laurel's efforts. She provided everything I requested.

Laurel is professional and works hard to provide the customer with accurate information and great customer service. By all means a credit to Premier Toyota. I will refer anyone I know to talk with her should they be interested in purchasing a Toyota.

Thanks, Laurel for your efficiency and follow-through.
Dan Price
Satisfied Customer

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Our first exposurer to Premier resulted with a email contact looking at several of the Toyota and Honda minivans they had in stock. Because we would be traveling over 100 miles to see and tryout the vehicles it was essential that we have accurate information prior to visiting the dealership. For Laurel this meant going out and checking of the various options and standard equipment that came with the four vehicles listed on the site in our price range. She never once coomplained that after we talked I would come up with some additional questions that resulted in her going back out to the vans and obtaining the accurate information. Not once did she complain, but went out to physically check the specific information each time. After reviewing the information we had received we were most interested in only one of the vans. Now our next problem was to set up a time on the weekend we could travel and do it meeting our schedule. Since we were very interested in this vehicle and we were a few days prior to the weekend I asked Laurel to help me seek out an option that would allow us to visit Premier on the weekend and try out the van but most importantly to us was to be certain that the van was still available. Laurel worked out a solution that insured the van would be available and not sold to someone else prior to our arrival. In addition, she was very pleasaant to deal with. She made sure that we were pleased with our purchase prior to their thirty day service deadline. She helped us by coordinating activities between sales management, service follow-up, and finance questions. All in all we were very satisfied with the end result of the sales process and service activities we experienced at Premier. And my wife and I both feel that the positive experience started immediately with Laurel and her efforts to be sure we were going to experience a positive out come with Premier. Laurel is now a great asset for Premier and will continue to grow into a greater one in the future.

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Laurel Whitener was very thoughful and considerate in our need for a vehicle and did everything in her power to make me and my wife happy.

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