Dishonest, horrible salesman, dishonest management. I’ve purchased three new vehicles from this dealership since Dec. 2018. This last purchase I had a trade involved. I failed to remove the black front grills that were mine that I ordered and paid for separately from the factory silver ones. Do you think they will let me swap the grills so I can have the black ones back that are literally mine. They said no, that they were included in the deal. They didn’t even know what was on my car because they gave me the trade offer over the phone. Right up to the moment of delivery, nobody ever looked at my trade. I could have stripped that car and nobody would have known. So a $190,000 since Dec 2018 in car purchases, and they won’t return my $130 grills. Pretty pathetic, and for anyone thinking about buying a car from this dealership, BUYER BEWARE. They will xxxx you quicker than you can say your name. I’ve also had items stolen from my car during service. Prob the reason their hiring new service technicians. The sales people are pretty typical, they don’t know your name after the sale. The dealership is a dumpster fire. Literally every time I go there all the people are different. From sales to service to management. I’ve never seen a place so screwed up in my entire life. This is the last car I’ll ever buy from this dealership. They’ve lost me forever as a customer. I don’t care if I have to drive hr’s for my next one, I will. BMW of UTICA, GOODBYE FOREVER. My only hope is former, current, and potentially any future buyers see these comments and take them seriously, and think seriously before buying from this dealership. However, if you want to be screwed like a xxxxx ape, then by all means go there.