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VROOM

Stafford, TX

3.3
8,909 Reviews
Vroom is a national online retailer that allows you to shop thousands of high-quality vehicles online, delivered straight to you. With Vroom, browse and shop through an extensive inventory of low-mileage, competitively priced cars, and trucks available for purchase, with easy online financing and new inventory added every day. Buy a car from Vroom and we’ll deliver it straight to you. Have a car to trade-in? Vroom offers hassle-free, no obligation quotes and they will even pick it up. Learn more at Vroom.com. Vroom only sells cars and trucks with clean titles, that are free of fire, flood and frame damage and have accident-free CARFAX vehicle history reports at the time of purchase and sale. Every Vroom vehicle must also pass safety, mechanical and cosmetic inspections before it is sold. If a vehicle does not meet Vroom's retail standards, they do not list the vehicle for sale on the site.
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ONLINE ONLY - No Retail Location

Stafford, TX

77477

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Showing 8,909 reviews

March 26, 2023

Very good service kept me posted and very curtious and the people were every nice More

by Slim
Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Neo
March 25, 2023

Everything was smooth and great. I would definitely use them again. Even came with a warranty. More

by tomgreen76
Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
James Myers
March 25, 2023

Super easy and friendly customer service based company. Made the whole process quite seamless and kept me aware of the process the entire time. Delivery was a breeze, Ron and the entire team in Ocoee were More

by Sean Fleming
Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ron , Melissa , Karin , Robert
March 25, 2023

I have called Vroom multiple times to ask for a delivery date, was promised an update “same day” on several different days, and nobody has gotten back to me. Buying from Vroom appears to be a logistical dis More

by Edward C
Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Terence and Morgan
March 25, 2023

The Phoenix Team is the best! Purchase was complete within 24hrs and vehicle was delivered within 2 business days as stated on the website! Go Vroom! More

by Sergio.Rodriguez
Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin Hatter, Sergio Rodriguez!
March 23, 2023

Purchasing a vehicle from Vroom was by far the worst vehicle purchase transaction I ever experienced. The first vehicle I purchased from Vroom actually went relatively smoothly, so I came back to Vroom More

by morecars
Overall Experience
Recommend Dealer
No
Employees Worked With
Erik Loyland
March 23, 2023

The worst car purchasing experience I’ve ever had. Still haven’t received any information on actual delivery date. Your dedicated support agent never responds to your email or answers any calls. It’s More

by Alex
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Chastity
Mar 24, 2023 -

VROOM responded

Hi Alex, thank you for your feedback and for bringing this to our attention. We regret to hear about the issues you've had with the vehicle. We'd like to learn more about what happened with your particular situation. We will be in touch shortly to request your personal contact information, so that we can look into this further. Thank you, -Joslyn from Vroom

March 23, 2023

Fantastic experience from day 1, first speaking to Jaime, then being assigned to my very own personal representative, Mohsin Aziz, the best! Throughout my extensive communication with Mohsin, he was extremel More

by kat20
Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jaime, Mohsin Aziz
March 22, 2023

This company makes me want to do business with a car dealership, and that is saying something. The customer service is atrocious at best. They have no update on where or when your car will be delivered. More

by adamw629
Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Any associate is worthless and provides zero information
Mar 23, 2023 -

VROOM responded

Hi Adam, Thank you for your feedback and for bringing this to our attention. We are disappointed to hear you have not had a seamless experience with us. We'd like to learn more about what happened, so that we may look into it further. We will be in touch shortly to request your personal contact information. Thank you -Joslyn from Vroom

March 22, 2023

Where to start ? Dealership experience was bad aside from the sales guy which he was just doing his part, the car had defects that were not stated on the add when i b More

by J Lopez
Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Dealership sales manager
Mar 23, 2023 -

VROOM responded

Hello, Thank you for your feedback and for bringing this to our attention. We regret to hear about the issues you've had with your vehicle. I would like to further review this . I will be in touch shortly to request your personal contact information, so that I can look into this further. Thank you, -Joslyn from Vroom

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