The delivery was quicker than expected and that made for an interesting day. The delivery driver was polite and very accommodating. The car itself was as promised--in great shape and clean. The whole process was pretty easy and Vroom walks you through every aspect of it. The customer service is typically good, with Raven giving great customer service. We had to wait longer than we would have liked for the title paperwork, but there is a pandemic going on, so it's sort of understandable. One thing to remember though is that you don't pay any tax with Vroom, so when you transfer the registration, you're going to get hit with the tax for an out of state purchase and it's going to be between $700.00 and $900.00, plus the registration fees. Wish we'd known that ahead of time, but we still got a good deal and we're happy with the car. It's not a fancy car and we didn't want a fancy car, so it worked out well--it's a basic, practical car for people who are not interested in impressing anyone.