VROOM

Terrible experience, incredibly stressful, lots of headaches. DO NOT BUY THROUGH VROOM. I purchased a vehicle in February. It is currently May and I have had two temp extensions, with no clear indicat headaches. DO NOT BUY THROUGH VROOM. I purchased a vehicle in February. It is currently May and I have had two temp extensions, with no clear indication on where my title and registration process is. Earlier this month my paperwork was sent to the CO DMV (which took WEEKS after we were notified by Vroom) and then the paperwork was rejected because VROOM sent incomplete paperwork. I am now told it will be 2-3wks before I can complete this process but I have very little trust in this company. I was offered a rental (before I found out I could get another extension through CO) and I don't have any faith Vroom could properly arrange and compensate a rental based on my current experience. My current temps have bought some time but it's very stressful waiting for Vroom to get things moving. I worry I will end up back at my local DMV begging for another extension while Vroom keeps telling us we might hear back in 24hrs with NO updates. I do not recommend going through Vroom. More

Three months - no title - no support staff - no one knows whats going on - no supervisors - generic responses - agents that hang up on you when they have no answer - fraudulent sales - selling cars with no t whats going on - no supervisors - generic responses - agents that hang up on you when they have no answer - fraudulent sales - selling cars with no titles - can't speak with anyone above a rep1 agent that has to escalate and then you never get a response - DO NOT BUY FROM VROOM - CHECK OUT THE VROOM HORROR STORIES ON FACEBOOK FIRST!! More

Love the car I got, but that's about where it ends. Titling and licensing is a nightmare. I have called 3 different times already to have a case opened - each time they open it and say it will be res Titling and licensing is a nightmare. I have called 3 different times already to have a case opened - each time they open it and say it will be resolved in 48-72 hours and someone will call and explain. Only to find out that a week or so later, the case has been closed with no resolution and I have to start over. Currently on hold with them again doing the same song and dance. What a joke!!! More

Great customer service and simplified car buying without the hassle of a pressuring salesman and shady dealings. the hassle of a pressuring salesman and shady dealings. More

Almost unbelievably easy. Best process in purchasing a car in a lifetime. Extremely please with my purchase! Next car and all my cars will be done this way! Best process in purchasing a car in a lifetime. Extremely please with my purchase! Next car and all my cars will be done this way! More

DO NOT PURCHASE FROM VROOM. They are kind up front but seriously drop the ball. It has been nothing but a nightmare. I have even had to fill out my contracts twice now because i They are kind up front but seriously drop the ball. It has been nothing but a nightmare. I have even had to fill out my contracts twice now because it took them so long to get it processed. They do not call to let you know what's going on, no email nothing, you have to chase them to get answers. The Texas DMV wont do out of state temporary tags anymore and no one told anyone, Ive been waiting over a month for my new temporary tag. I was told twice it was on the way. Then I receive an email that Texas is not issuing temp tags for other states anymore. They need to get this fixed quick. It is causing so so much more of a headache than its worth. I should have gone with another company. Please save yourself and use someone else. More

My vehicle was delivered fine but they seem incapable of getting me my title or at least title application! Now the vacation we were looking forward to may have to be put on hold! Stay far away from this co getting me my title or at least title application! Now the vacation we were looking forward to may have to be put on hold! Stay far away from this company!! More

The entire process was very easy. I would recommend to a friend. Sure beats going to car lots with annoying sales people. I would recommend to a friend. Sure beats going to car lots with annoying sales people. More

If I could give negative stars I would. Do not buy from them. Every single step of the process is a nightmare. They don’t charge sales tax, and you will wait 6+ months for them to send your Do not buy from them. Every single step of the process is a nightmare. They don’t charge sales tax, and you will wait 6+ months for them to send your title, so you can never register your car. I’ve been able to drive my car legally 1 month out of the 6 I’ve had it. You call and get stuck in endless loop of no help, wait 48-72 hours, then call back so the next person you talk to can tell you the same thing. I got ornery with the title department and they hung up on me. These are real people buying these cars, and you won’t find a real person to actually help you. BEWARE, JUST DONT DO IT. More

From finding the car online in the comfort of my own room to delivery in my own driveway and being communicated with T entire process from signing to delivery to delivery in my own driveway and being communicated with T entire process from signing to delivery More