Just a warning to everyone even thinking about buying a new car from Baxter. Please share.
I bought a “Brand New” 2020 Jeep Grand Cherokee Overland from Baxter Jeep La Vista on July 8th. It has now been almost 3 months and I still cannot title my “Brand New” vehicle. After finally getting the paperwork to title my Jeep (it took them 2 months just to supply that) I stood in line at the DMV for 3 and a half hours, just to find out that my Jeep has already been titled to someone else in Sarpy County. Additionally, to my surprise, my “Brand New” Jeep, that I paid all cash for, has an existing lien on it. I went directly to the dealership afterwards and spoke to the general manager who swore to my face that they would correct the error immediately. I walked out and they haven’t contacted me since. So this Monday I called Baxter’s titling agent to see what was going on and she had no idea what I was talking about. Nothing has been done to correct the error that Baxter has made. Baxter has made multiple Motor Vehicle Title Violations; failure to provide a title within 30 days of purchase and failure to provide a vehicle free and clear of a loan, in addition to committing out right fraud. They’ve committed fraud by intentionally lying about the “New” vehicle’s past in order to move the vehicle off their lot. Their handling of the entire situation is nothing short of gross negligence. I’ve been incredibly patient through all of this but now I’ve requested to return the vehicle and get my money back. They’ve sold me a “Brand New” car that cannot be used because it cannot be titled (remember, it is already titled to someone else and it has a lien attached to it). They now refuse to take my calls or answer to their gross negligence. The second they get your cash and you walk out the door, the only customer support you’re going to receive from them is the giant middle finger. They don’t care about their customers and are completely willing to screw anyone and everyone over for a buck. They will do literally anything to move a car off the lot, absolutely no morals envolved. Hopefully the Better Business Bureau can moderate the situation. If they refuse to take the vehicle back and return all of my money, I will be forced to sue them; which will cost a lot more than just returning my money.
Word of caution.... With today’s economy and people losing their jobs, there are probably a lot more “Brand New Vehicles” out there on Baxter’s lot. Make sure Baxter doesn’t try to sell you one of their “Brand New Vehicles”, you’ll never be able to get it titled and they will refuse to take it back.