I purchased a Honda Element just 3 weeks ago. When I drove it, I noticed a chip in the windshield so I pointed it out to Clay, the salesman who was nice at the time and said he would have it taken care of and fixed for me. My dad and I made sure of this before I purchased it. Clay got in touch with me and made an appt to have it fixed. I drove 2 hours to come back to town to have it fixed for him to have it for almost 5 hours which I then called to check about it,which he then tells me that the polyurethane couldn't get inside of the hole and that the only other option would be to replace it and he said but he couldn't do that. My dad got on the phone with him and told him he had said he would have it fixed whether it be fixing it or having it replaced and Clay just said he couldn't do anything about it. We told him I would be reporting him to the Better Business Bureau and he was a smarty and says ok. Basically I feel like he got his sale so what else does he have to do after lying to my face. I am NOT happy about this.