I submitted a general question on their website after finding a vehicle I liked and I corresponded with Derek from there, one of their sales guys. He was attentive, he listened to my situation and was very professional and prompt the entire process. I bought it online, sight unseen, as is. After delivery was scheduled Derek noticed a rear light cover was cracked. He called me right away and told me about it and had already ordered a replacement and had it sent to me. That was more than he had to do and I appreciate his integrity.