I enjoyed my experience overall with this service department. Ron was my service coordinator and he was on top of things from the get go. This clearly stems from his history as a former business owner. I made an appointment, as I needed a loaner vehicle and he had it ready to go. They checked everything over very well and brought to light all issues. At 125 per hour I suppose things can add up pretty quick but I believe its somewhat in line with the market. Ill tell you this....I had an issue with a noise that ended up being a simple axle bolt tightning issue...they could have charged me for this and never said a word...Ron explained it and said "no charge" which caught me by suprise. Most places will gouge you.
My only area of minor concern was that when I got my car back it was not cleaned. Maybe the Grapevine dealership spoiled me and honestly its not their job to do so but I guess I was kind of used to that little extra bit of service.
Again...not really a complaint because I would definitely go back again and will use this shop from this point forward.