Don Pool Mercedes Benz Repair

I am giving this shop an average grade, its not great, nor is it bad, just ok. First impressions are good, clean shop for an older mercedes repair facility. I was greeted promptly, but not 'friendly'. nor is it bad, just ok. First impressions are good, clean shop for an older mercedes repair facility. I was greeted promptly, but not 'friendly'. My father-in-law goes to this shop and it is fairly close (as can be in Northern Virginia with traffic). Told them what needed to be done, and to do an overall look over of the car. Did they repair the car, yes. But their work isn't 'clean' as I would like--which makes me suspect of the work that was performed. For example, there is a wing nut on the air filter cover. I know it was there because I inspected the air filter prior to taking the car in for repair. When the car was returned the wing nut was missing. I asked where was it? Was told we don't know, and you don't need it anyways since you have two clamps holding down the air filter cover. Seriously? You couldn't get a $.75 cent part and put it on to satisfy the customer? He did not accuse me of saying it wasn't on there to begin with--but just that you don't need that part. So, what other parts don't you need when you're fixing my car and not replacing because you forgot to put back on the car? Secondly, as I inspected the work that would be visible, I noticed they didn't put on the extra belt that was previously missing. I pointed that out and was told again, you really don't need it as there is one already there and the other is extra. Again, really? You think Mercedes Benz just put an extra pulley and belt there for the fun of it. There wasn't a, "Sorry, we'll put one on there right away" or anything--he just looked at me with a blank stare. The work that I was having done was on an older Mercedes, having the timing chain guides replaced. As they get brittle when they age, and can cause catastrophic damage if they break within the engine. The timing chain will lock-up and basically making the engine inoperable without an expensive rebuild. So, what did you not put in that repair because 'it wasn't necessary'. I don't know because I can't see their work. The car runs fine, but what surprises await because of shoddy work, I do not know. Go somewhere else. . More

These guys did a very good job repairing a used Mercedes that I recently purchased. They get me informed, they did the work in a timely manner, they used genuine parts and because of this, the car runs fin that I recently purchased. They get me informed, they did the work in a timely manner, they used genuine parts and because of this, the car runs fine now. I'm trusting Don Pool to keep my old '88 300SE in top notch condition. More

Quality of work is great - If you are bringing the car to repair a specific item it will get repaired correctly from the first time. Don Pool uses the genuine Mercedes Parts. They always tell you if there i repair a specific item it will get repaired correctly from the first time. Don Pool uses the genuine Mercedes Parts. They always tell you if there is other things that needs to be repaired in the near future or in the next service so you have a good idea about your car. You will apreciate them if you deal with other Dealer that want to take advantage of you and do not fix the car right emplty promises there is a lot of them out there even though they are called leaders. More

They drove the car for 30 miles and put on the paper for 4 miles (two times like that). I didn't mind how many they drove but the fact they lied about it made me think twice about bringing the car back. 4 miles (two times like that). I didn't mind how many they drove but the fact they lied about it made me think twice about bringing the car back. The technician wasn't 100% sure what he was talking about and kept on saying he was a 'technician' and would not want second opinion. They didn't inform the status of the car. I called after few days and they said the car was done. I brought the car for some issue and after a week, they charged almost $1100. The problem came back after 3 days of driving. The shop said it would be multiple issues with the car and I would have to pay more. I brought the car back and they kept another week and returned the car saying "we saw the problem twice but couldn't find out what the problem was. Keep the car until it gets more problems and bring it back". Both times I picked up the car, there were missing parts and parts that not put back into the car. The car was dirty as it went through a war or something. I've heard 2 people said the shop was good but my experience wasn't nice. I was out over $1K and nothing fixed. More