From the first conversation on the phone to finalizing the everything at the dealership, Tim was great, to the point, and relaxed. There was never any pressure and he was very patient in answering all of our questions. He offered to show us comparisons, and went through the ins and outs of other vehicles we were curious about. And, as we didn't have much time to shop around, he did his very best to expedite the process. Overall, Tim was super friendly, accommodating, straight forward, and simply gave us the bottom line without any rhetoric or loop holes to discover later–exactly what you hope for in a new car buying/leasing experience!!