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Fred Martin Fiat

Norton, OH

N/A
7 Lifetime Reviews Review Dealership

3261 Barber Road

Norton, OH

44203

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7 Reviews of Fred Martin Fiat

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May 30, 2017

"Helpful"

- Jason1979

Great service and courtesy. This is my second car I have bought from Fred Martin and will continue to go back. Great company to shop at.

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Recommend Dealer
Yes
Employees Worked With
Dave Simon
February 21, 2017

"Great Sales Team!"

- Mrs O

Jim and Michele were wonderful they made my buying experience easy, they didn't push too hard and worked to get me within my limitations!

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Recommend Dealer
Yes
Employees Worked With
James Young and Michele Ferre
October 18, 2016

"Pleasant Experience "

- burontimus

I'd recommend Fred Martin Superstore to everyone because the salespeople aren't pushy at all, they're very friendly and knowledgeable. I hadn't planned on purchasing a new vehicle but once I saw and drove the Fiat 500L I changed my mind. My salesman Lonnie was the best. He was very courteous and also comical, which made the sale enjoyable.

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Recommend Dealer
Yes
Employees Worked With
Lonnie Murdock
October 07, 2016

"It was a good experience. "

- smile123

I felt we received great service from Andy Hagan, our salesman. He was very knowledgeable, friendly and helpful. If we ever need a new car, we would ask for him again at this dealership. He has a great personality and thoroughly helped me with my car when I had a question and had to call him over the phone.

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Recommend Dealer
Yes
Employees Worked With
We worked with Andy Hagan, great employee. We also worked with a lady in the finance department, who was very nice as well.
October 06, 2016

"Great Service"

- Saf09

Took my Fiat in a couple months ago for its first oil change, which was free, by the way and I have never had such quick and easy service.....even washed my car!

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Recommend Dealer
Yes
Employees Worked With
I can't remember any names.
September 26, 2016

"Service is horrible"

- Joe S

I bought my car a couple months ago and took it in to have the first oil change. When I bought the car I was told I'd get free service at their Speedy oil change serice center. You'll be in and out in 15 minutes they said. I've been waiting now for over an hour. It's a Monday afternoon. They get you in a queu and you can't get out so you have to wait. I'll pay for an oil change before I come here again. Only 2 out of 3 bays open. The other lane finished 2 cars in the time my lane finished. I'll never buy a car from them again.

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Recommend Dealer
No
Employees Worked With
None
January 24, 2016

"Problems in the start but professionally Resolved "

- obie456

I know I only gave three stars but I would buy from them again. I dealt with Michael Blasdel and Steve DeFranco the sales manager for Fred Martin Fiat. There were some issues with the car upon delivery but all was taken care of and I was moderately compensated for the trouble. Mike and Steve were great guys and I would work with them again. Steve handled all the issue very professionally and I feel he really did care about my satisfaction. The day I purchased the car I dealt with James Hatfield in Finance I did buy an extended warranty that I was not 100% sure I really wanted When I made up my mind a couple weeks later I decided to cancel it. I came back in and James handled my cancellation with no issues or high pressure to keep it. I think he understood my feelings on it and just took care of it. I'm still not sure I will go there for service even though I have it free for three years. I sort of think they are a little to large to get a personal experience from the service department. I take excellent care of my vehicles and not really a big fan of the assembly line style oil change garage. We will see I have a long way to go before I am due for service. Below I gave four stars for friendliness only because the receptionist when you walk in the door of the main building was not friendly at all. When I came in for the warranty cancellation there was a different girl there and she was very helpful and courteous. I wish I remembered her name all I can say is she had long blond hair.

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Recommend Dealer
Yes
Employees Worked With
Steve DeFranco, Michael Blasdel, James Hatfield
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