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Green's Scion

Lexington, KY

N/A
4 Lifetime Reviews Review Dealership

630 E. New Circle Rd.

Lexington, KY

40505

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4 Reviews of Green's Scion

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August 25, 2012

"Dwight Couch with Green's Toyota/Scion in Lexington, KY..."

- hazleyz122

Dwight Couch with Green's Toyota/Scion in Lexington, KY was wonderful to work with on our recent purchase of a Scion tC Release Series 8.0. He promptly answered all of my numerous email questions and phone calls. I truly believe that he works all the time because I always had a response from him within a few hours. We asked him to take the car to another location to get the windows tinted and he delivered and picked it up himself to make sure that it was taken care of. The actual purchase went very smooth because he had much of the paperwork completed before we arrived. He is also very knowledgeable about the vehicle and provides support even after we made the purchase (rather than tossing us aside and moving on to the next customer). I highly recommend working with Dwight on the purchase of your next vehicle. He is professional, courteous, responsive, and wants to make sure that he provides you with quality service. Great experience and truly appreciate having Dwight help us with this purchase.

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Recommend Dealer
Yes
Employees Worked With
Dwight Couch
August 24, 2012

"I worked with Dwight Couch on the purchase of my new..."

- jtsproul

I worked with Dwight Couch on the purchase of my new Scion FR-S. He was very helpful and friendly throughout the entire process. He kept me posted on the whereabouts while it was in transit from Japan and called as soon as it had been delivered, prepped and was ready for me to pick it up. He followed up a few weeks later to make sure I was pleased with my purchase. I love my car and would recommend both Dwight and Green's to my family and friends.

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Yes
Employees Worked With
Dwight Couch
May 01, 2006

"All persons I have dealt with from Greens Toyota/Scion of..."

- code3mmc

All persons I have dealt with from Greens Toyota/Scion of Lexington, KY have been VERY polite and professional. They did not play any of the usual dealer "games" I have come to expect from car dealers--especially Toyota/Honda dealers. All the prices on the Scions are no-haggle which is great. They gave me a detailed list of their prices on all Scion accessories and services which was nice. I had originally contacted them through the Scion.com website, then I corresponded with George Hernandez of the Internet Dept., test drove a Scion xB and a Yaris 4-door with John Hicks of the Internet Dept., and wound up purchasing from John Harris of the Scion Dept. assisted by Beejay Elefante. I appreciated the low-pressure sales approach and the very thorough explanations of the car's features. These folks know their product very well and can give you a lot of useful details. Everyone was friendly and seemed very upbeat about their cars which is different from the "there's the car, buy it or don't buy it" attitude I see at other dealers (especially GM/Ford). They gave me a really low price for my trade in but it was in poor condition, in fact I took my trade to another dealer and was offered the exact same amount of money for it, so that was in the ballpark. I could drop $500 on repairs or a down payment so I traded and bought a new 2006 Scion xB. The only things that soured my experience with Greens Scion of Lexington ("GSL") was that the entire buying process took 4 1/2 hours, and the people in the back really didn't bother to detail it at all, just washed it. Interior was dirty and has smudges/scuff marks on the door panels. coke spilled on the console (!!!), could have been vacuumed better--there were leaves and tree buds stuck in the air vents under the hood, underhood was VERY DIRTY. There was one flaw in the car that dealer prep DID NOT CATCH, there is a large scratch in the paint on the bumper. I will have to take the car back soon to have the door panels re-detailed or replaced if they can't clean them up right, plus have the bumper re-painted. This is simply unacceptable, even in an entry-level car like a Scion. To be fair, the salespeople made an attempt to clean it up again, and they seemed genuinely upset that the detailers let them--and their customer--down. I appreciated that. John Harris even got his hands dirty by swapping the hubcaps to the style I wanted. I have no complaints with the sales people, they made an above-and-beyond effort to earn my business and I hope their management sees this and recognizes them for a job well done. However, if the detail workers and the body shop screw up again Greens may lose my business, time will tell.

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Recommend Dealer
Yes
Employees Worked With
John Harris, Beejay Elefante
October 11, 2005

"Purchasing a Scion is very easy, since they have..."

- mcvoigts

Purchasing a Scion is very easy, since they have no-haggle pricing. While the options/accessories are fairly pricey, at least you know that the prices are the same all over the country. They've even worked to get me an accessory that isn't an official Scion product. Beejay (Scion manager) and Seth (salesperson) are wonderful to work with. They always make me feel welcome when I stop by. My experience with this dealer has been wonderful, and I'm still waiting for my new Scion to arrive.

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Recommend Dealer
Yes
Employees Worked With
Beejay, Seth
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