All persons I have dealt with from Greens Toyota/Scion of Lexington, KY have been VERY polite and professional. They did not play any of the usual dealer "games" I have come to expect from car dealers--especially Toyota/Honda dealers. All the prices on the Scions are no-haggle which is great. They gave me a detailed list of their prices on all Scion accessories and services which was nice. I had originally contacted them through the Scion.com website, then I corresponded with George Hernandez of the Internet Dept., test drove a Scion xB and a Yaris 4-door with John Hicks of the Internet Dept., and wound up purchasing from John Harris of the Scion Dept. assisted by Beejay Elefante. I appreciated the low-pressure sales approach and the very thorough explanations of the car's features. These folks know their product very well and can give you a lot of useful details. Everyone was friendly and seemed very upbeat about their cars which is different from the "there's the car, buy it or don't buy it" attitude I see at other dealers (especially GM/Ford). They gave me a really low price for my trade in but it was in poor condition, in fact I took my trade to another dealer and was offered the exact same amount of money for it, so that was in the ballpark. I could drop $500 on repairs or a down payment so I traded and bought a new 2006 Scion xB. The only things that soured my experience with Greens Scion of Lexington ("GSL") was that the entire buying process took 4 1/2 hours, and the people in the back really didn't bother to detail it at all, just washed it. Interior was dirty and has smudges/scuff marks on the door panels. coke spilled on the console (!!!), could have been vacuumed better--there were leaves and tree buds stuck in the air vents under the hood, underhood was VERY DIRTY. There was one flaw in the car that dealer prep DID NOT CATCH, there is a large scratch in the paint on the bumper. I will have to take the car back soon to have the door panels re-detailed or replaced if they can't clean them up right, plus have the bumper re-painted.
This is simply unacceptable, even in an entry-level car like a Scion. To be fair, the salespeople made an attempt to clean it up again, and they seemed genuinely upset that the detailers let them--and their customer--down. I appreciated that. John Harris even got his hands dirty by swapping the hubcaps to the style I wanted. I have no complaints with the sales people, they made an above-and-beyond effort to earn my business and I hope their management sees this and recognizes them for a job well done. However, if the detail workers and the body shop screw up again Greens may lose my business, time will tell.