"Great service, friendly atmosphere and location. All..."
Great service, friendly atmosphere and location. All sales and managers were very friendly and took the time to answer all my questions.
Called with a small trailer issue and it was handled right away.
"Have been going to Heritage for service since I purchased..."
Have been going to Heritage for service since I purchased my RAM 1500. Brent is a pleasure to work with and he always gets things completed to my satisfaction every time. I have started to bring my other vehicles for service to them as well.
Hi, thank you for your kind review; we are happy to pass along your comments to Brent here at Heritage FIAT! We strive to deliver a great experience to all of our valued customers. Reviews like yours help us to continually improve.
"Brent Ivie always make sure my Jeep is perfect before he..."
- Kieran Lally
Brent Ivie always make sure my Jeep is perfect before he hands me the keys. He is professional, always has a smile, is funny, and is a no xxxxxxxx kind of man. Thank you Mr. Ivie, you will have my business for years to come.
"By far the easiest car buying experience I ever had. My..."
By far the easiest car buying experience I ever had. My salesperson Tiffany handled everything professionally and pleasantly. I highly recommend this dealership, and if you visit, definitely ask for Tiffany!
"At this point, this entire staff has proven to be..."
At this point, this entire staff has proven to be incapable of giving proper service. in fact the service i have received every single time i have had to bring my car in for service has been the worst I've ever experienced. i bought an alpha romeo quadrifoglio which is very high end car. currently i have 20k miles on it and have had it in for service over 10 times. each time i am treated with another level of disrespect . my advice is to never buy a vehicle from these people as they do not know how to treat customers..
Thank you for taking the time to review Heritage Alfa Romeo FIAT Owings Mills. We appreciate all our customers’ feedback, and sincerely apologize your experiences with our Service Department have been less than positive, as this is not our way of doing business at any of our MileOne stores. When you walk into our dealership, you should feel welcomed and important; we are very sorry if you were not treated this way. Our Service Director, Mel Green, would like to speak with you better understand the situation and address your concerns as soon as possible, but has been unsuccessful in locating your contact information in our database. We work hard to provide all customers with an exceptional experience, and would greatly appreciate the opportunity to rectify our missteps and learn how we can improve. If you would like to further discuss the situation, please contact Mel directly at email@example.com or 410.356.2277 and he will be happy to help. Again, thank you for your time and consideration.
"Tiffany was great in helping negotiate a sale remotely! I..."
- Jo Ma
Tiffany was great in helping negotiate a sale remotely! I was moving into the area and needed a new car in a short time frame and Tiffany and her team were extremely communicative and helpful. One of the easiest car buying processes I have gone through.
"We drove from PA and had a great experience. Customer..."
We drove from PA and had a great experience. Customer service was great and everyone was extremely friendly! They were very busy but made it a fast and smooth process. I liked how they are able to help eachother out so the customers do not have to wait. Thank you Tiffany, Sharmba and Jason For a job well done!
Jermaine and Dulci Clark
"Tiffany was GREAT!! She greeted me when I walked thru..."
Tiffany was GREAT!! She greeted me when I walked thru the door and made my car buying experience seamless. She was very knowledgeable and reassuring. GREAT CUSTOMER SERVICE!! I would definitely refer my family and friends to Tiffany and Heritage Jeep. The entire staff is Top Shelf!!
Hi, we strive for a high level of customer satisfaction in all aspects of our dealership. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!