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Hodges Mazda

Jacksonville, FL

Overview
Employees
Reviews
Vehicles
4.7
1,621 Reviews
Hodges Mazda in Jacksonville, FL, also serving Near St. Augustine, FL and Near Palm Coast, FL is proud to be an automotive leader in our area. Since opening our doors, Hodges Mazda has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car buying process as quick and hassle free as possible.
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10681 Philips Hwy

Jacksonville, FL

32256

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Showing 1,621 reviews

June 01, 2024

Everyone was very professional. They looked into all concerns I had very thoroughly and provided a loaner vehicle. Very satisfied with the service. More

by Gregrice7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Maierhoffer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Travis barefoot
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May 31, 2024

Satisfied with the service and repairs work done on the car . Will see you again More

by SAMIRPARIKH65
Recommend Dealer
Yes
Employees Worked With
Rodney Cunanan
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May 31, 2024

This dealership committed fraud. They forged my signature on a page issuing consent for waste removal services. However, I am not on any of their cameras, assigning the documents so More

by usgrudavi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Hodges
1.0
This rating includes all reviews, with more weight given to recent reviews.
Carmine Francese
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Hodges
1.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Tudor
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vincent Rafael, Drew Woods, Rodney Cunanan
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May 31, 2024 -

Hodges Mazda responded

Mr. Pollare, You posting that we forged your signature is simply not true. You signed and paid for the work done to your vehicle the night you picked it up and had no issues. Two days later you called in having an issue with being charged for an item that you believed was covered under warranty (even though it wasn't) and we refunded it to you as a sign of good faith. Then another two days later you took issue with having been charged for anything at all even though you knowingly agreed to the services and their prices before they were performed. Upon your request, I provided copies of the signed documents going over all the charges including the shop supply charge which we disclose very transparently. You admitted on our recorded phone call that you reviewed the documents and that was in fact your signature on two separate lines. After stating this and being asked what you are trying to accomplish, you then back-pedaled and stated that it was not your signature on second thought. This immediate contradiction over something so easily identifiable as a signature was concerning and revealed your intentions. Posting online that we "committed fraud" is a blatant lie, unprofessional, and inflammatory. My staff and I were very professional, courteous, and generous with you; however, it seems no good deed goes unpunished. -Thomas Maierhoffer

May 31, 2024 -

usgrudavi responded

Conveniently, this dealership had no video evidence of a signature. All I requested, was the 65 I paid for waste removal. I agreed to paying for an alignment of 194 because I had agreed to such prices via a text message. Therefore, this dealership continues to lie because they had no video evidence proving that the signature was mine and cannot provide any real concrete evidence proving it. They also refused to refund, the fee of $65 which would have been a sign of real good faith. This dealership is extremely shady in their practices if they cannot provide camera footage of actual events happening. Very unprofessional and the staff here stand behind their LACK OF PROOF. Additionally, I had to call at 5 PM to see where my car was even though it had been finished at 11. No one bothered to call and let me know that the car was complete. It’s like everyone that works here is new on the job and do not know the proper ways to deal with customers.

May 31, 2024

Great experience, love the car. Quick process to make it happen while I was there. More

by CSROBINSON60
Recommend Dealer
Yes
Employees Worked With
Anastasiia Kavunenko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Yorick
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May 30, 2024

Andrea did a great job in making me comfortable with the upgraded technology in the 2024 CX90 from my CX9 Signature. Everything was as promised & very pleasant. More

by ROBBILMOON
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Andrea Crosby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Bozeman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 30, 2024

I am almost 73 years old and have purchased dozens of cars. Hodges Mazda has provided the best overall car shopping experience of all. Great money for my trade-in and outstanding service from the Finan More

by Austin Spyksma
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Aleks Semenenko, Darren Mathews
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May 30, 2024

Great experience. Our salesperson. Anastasia and her manager were very effective. I was treated with respect? they listened to my needs and did not waste my time. More

by LEMANDEL
Recommend Dealer
Yes
Employees Worked With
Matthew Tudor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rodney Cunanan
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May 30, 2024

Austin was great to deal with! He made the car buying experience extremely easy. Highly recommend reaching out to him if in the market for a new or used vehicle. More

by JTRAVISBLACK
Recommend Dealer
Yes
Employees Worked With
Austin Powell, Darren Mathews
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May 29, 2024

Everyone was nice and helpful. I did have a really good experience with this dealership. More

by HONGANH091101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aleks Semenenko, Darren Mathews
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May 29, 2024

Great experience here at Hodges Mazda. Remote sale, fast service, free delivery. Highly recommend! Thanks More

by JORDAN2QUA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Buckley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert D'amelio
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