"FIX my car on the lane"
Rafael got me in early Saturday morning BEFORE they opening to take my information and told him the problem I was having with the car and said he knew exactly what it was and opened my hood and fix it quickly and got me on my way, my car never even went in the shop! Rafael was great!
The team at Jim Ellis Mazda Atlanta was wonderful! Ernie was super helpful throughout the entire process and he made the whole day a great one!
"Rafael Mateo... Incredible!"
I just experienced my fifth time having service completed on my Mazda3 with Rafael Mateo and he is excellent!
Like everyone else, I have accumulated customer experiences from going to dealerships, independent, and chain (Firestone, Pep Boys, etc.) service centers. While I have had good and bad experiences, what sets Rafael Mateo apart his the attention he gives his customers. It's the warm greeting, taking the time to listen to your concerns, the skill of being able to explain repairs needed in an easy to understand and caring manner.
I don't know how they did it, but Jim Ellis Mazda Atlanta landed a top-notch service advisor in Rafael Mateo.