Over all this was our best experience buying new car. And out of all dealerships around town we had the best experience. Our sales guy would get 11 out of 10 if available.
Our buying process (as explained by the sales guy) was
- sale person (to sell us a vehicle)
- preparation manager (to customize the vehicle)
- finance manager (to finance the vehicle)
Like I mentioned before our sales person John S. get 11 out of 10 for doing his part. Very friendly,knowledgeable and what I appreciated the most he didn't try to upsell anything.
He explained different options and recommended the cheapest option to match our needs.The finance guy was ok, but was late and everyone just wanted yo get home.No complains there.
But the preparation part get big 0. It wasn't even the right person there to begin with (can't really blame him). And all he tried (fortunately didn't try very hard) to sell us was 1000+ dollars of glorified car wax (no thank you). Just to be clear we were buying RAM 1500 V8. I was expecting to be offered options like bed liner, Nerf bars,bed covers or some other upgrades for a pickup truck. After the interrogation he finally mention that those upgrades are available but we should still try talk to the right preparation manager next day or so or use cheaper 3rd party option. We got our liner and cover from 3rd party as it was much cheaper after all. But what we were really interested to upgrade were wheels and tires. But he wasn't right person to talk to. So we finalized the deal. Starting the next day I wanted to get a hold of the right person in preparation department. After about a week or so of struggles I decided to bother our sales guy 1 more time. He did what he could. 1 hour later we got call from the right guy. We actually met with him as we were picking up the title. I explained what we were looking for. Texted him some some pictures next morning.
He said he will come back to us with prices next day. Week later after several text messages, he came with shocking options. It would only cost 2865 for 20 inch upgrade or 2965 for 22 inch upgrade. And the most shocking part was when I asked about the old set. He suggested to keep it as spare or sell it on craigslist or offer up or other site like that.
Seriously? After doing some research
And for RAMs black appearance group list several upgrades including wheels and tires for around 1500 or other much large
black group for 2700. Including wheels and tires upgrades, but not including the original set.
I was so hessitant to write this review just because of the great experience with our sales guy. I just have to, seeing other trucks out there
with wheels we could have.