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Lou Bachrodt Auto Mall

Rockford, IL

4.5
2,173 Reviews

7070 Cherryvale N Blvd

Rockford, IL

61112

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Showing 2,173 reviews

July 31, 2019

The best we've ever had! Buying a car can be stressful. Our salesperson, Jenny, made it a pleasant experience. Her interaction with us was low key (perhaps she sensed that's b More

by naomibrandenburg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Morelock
Jul 31, 2019 -

Lou Bachrodt Auto Mall responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Regards, Lou Bachrodt Chevrolet Buick GMC

July 31, 2019

Communication via phone, text, and email leading to sale The sales representative, Seth was great. He was responsive and respectful. He made sure to communicate the whole process and every step. He and the s More

by Redbud
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Seth Bozarth
Aug 01, 2019 -

Lou Bachrodt Auto Mall responded

Thanks so much for your review, and let us know when we can assist you again! Regards, Lou Bachrodt Chevrolet Buick GMC

July 31, 2019

AMAZING The salesperson I worked with was very helpful and intelligent in helping me find a new ride. I will be coming back to buy from him send I'll send my More

by Hauser279
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Seth Bozarth
Aug 01, 2019 -

Lou Bachrodt Auto Mall responded

We appreciate your very kind recommendations of our dealership! Let us know if we can help you with anything else. Regards, Lou Bachrodt Chevrolet Buick GMC

July 31, 2019

Friendly staff and quick service. All of the staff was very kind and friendly towards me and my family. The service center was quick and to the point with checking out my car. More

by Nick134
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Steder, Seth Bozarth
Aug 01, 2019 -

Lou Bachrodt Auto Mall responded

Thank you, Nick! It was a pleasure to ensure you were taken care of. Regards, Lou Bachrodt Chevrolet Buick GMC

July 31, 2019

Seth Bozarth was awesome. Seth sold me my vw Jetta. He took care of me like I was family. On the test drive he explaind all of the features of the car and when I left gave me h More

by Sam 6413
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Seth Bozarth
Jul 31, 2019 -

Lou Bachrodt Auto Mall responded

Sam, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Regards, Lou Bachrodt Chevrolet Buick GMC

July 31, 2019

Great experience Lionel and TJ made getting a new car easy and painless. I really appreciate all the time they took with me until I found a car I liked. More

by Barron’s/mo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lionel Vil, TJ Abell
Jul 31, 2019 -

Lou Bachrodt Auto Mall responded

We are happy to learn that we could help you find the perfect new vehicle! Thanks for the awesome feedback. Regards, Lou Bachrodt Chevrolet Buick GMC

July 30, 2019

A very stress free buy The salesman Brian was very helpful which made the buying process easy and stress free. I will recommend the dealership to any friends and family. More

by Renee2005
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Casey
Jul 31, 2019 -

Lou Bachrodt Auto Mall responded

We are pleased to learn that our team was so helpful to you, Renee! Regards, Lou Bachrodt Chevrolet Buick GMC

July 29, 2019

Don’t recommend. Not a very good experience. Very rude salesmen and they lied about everything. Don’t recommend. Felt very rushed and they did not explain everything t More

by Daisy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Al Luna, Fil Sotomayor
Jul 29, 2019 -

Lou Bachrodt Auto Mall responded

We value the opportunity to learn of your experience here at our dealership. If you could please contact us directly at your earliest convenience, we would like to discuss this further with you and attempt to make things right. Regards, Lou Bachrodt Chevrolet Buick GMC

July 28, 2019

Great service Very helpful and friendly service! Thank you for making the process go so smoothly. Also thanks for the Great communication and follow through with e More

by Carguru
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jude Molina
Jul 28, 2019 -

Lou Bachrodt Auto Mall responded

We're happy to read that everything went well for you! Thank you, The Lou Bachrodt Chevrolet Buick GMC Team

July 28, 2019

Everyone was nice and actually focused on what's best me. Great place to o business. They actually look out for their customers here. I'll definitely come back for future vehicles. I'll, also, highly recommen More

by Missmi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Allison, Michael Hall
Jul 28, 2019 -

Lou Bachrodt Auto Mall responded

Thanks for this excellent feedback! Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

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