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Lou Bachrodt Auto Mall

Rockford, IL

4.8
2,156 Reviews

7070 Cherryvale N Blvd

Rockford, IL

61112

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Showing 2,156 reviews

July 31, 2020

Took my Canyon Denali in for transmission issue. Service writer Chelsea was wonderful and polite. Only had vehicle a few hours and so far driving perfect.....Thanks Chelsea & Service Dept. Mark C. More

by Mark C.
Recommend Dealer
Yes
Employees Worked With
Chelsea
Aug 04, 2020 -

Lou Bachrodt Auto Mall responded

Thank you for leaving us this great review, Mark! We are glad we could get your car all fixed up and back on the road in no time. If there is anything else we can do for you please feel free to pay us another visit. Take care! Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

July 31, 2020

Al was an amazing sales rep. He ensured that I felt comfortable with my car before I left the lot and even helped me set up all of the online components. I appreciate having his help and patience durin More

by Awash80
Recommend Dealer
Yes
Employees Worked With
Al Luna
Jul 31, 2020 -

Lou Bachrodt Auto Mall responded

Thank you for taking the time to write us a great review! I am thrilled to hear that you had such a great experience with us. Please let us know if we can help you with anything else. Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

July 31, 2020

Was a great experience Great communication and Was a great experience Great communication and service Jenny was great to work with and Patty was Very helpful Would highly recommend to anyone pu More

by Mxrider520
Recommend Dealer
Yes
Employees Worked With
Jennifer Morelock
Aug 04, 2020 -

Lou Bachrodt Auto Mall responded

Lou Bachrodt Chevrolet would like to thank you for taking the time to submit this amazing feedback. Our team works hard at maintaining top notch customer service and they will be ecstatic to hear you left our store satisfied. We are very appreciative of your five-star review and recommendation! We thank you for continually trusting us with your car buying needs and it was a pleasure working with you. We hope you enjoy your new vehicle and we look forward to working with you again! Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

July 31, 2020

I came to Lou Bachrodt needing to buy a car for the first time after mine broke down and I received excellent service through a stressful time. Both Al Luna and Fil went above and beyond and I’m so happy wit More

by Amycampbell0598
Recommend Dealer
Yes
Employees Worked With
Al Luna, Fil Sotomayor
Jul 31, 2020 -

Lou Bachrodt Auto Mall responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

July 30, 2020

Bought my first new car from Lou Bachrodt. Sam was my salesperson who kindly greet me outside. I didn't know if I wanted pre owned or new.Sam was able to work with me and put me in a brand new car. Tha More

by Speed Racer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Ferrille
Jul 31, 2020 -

Lou Bachrodt Auto Mall responded

Thank you for leaving us this review. We are very happy to hear that we could help get you set up with the perfect new car. If there is anything more we can do for you, please feel free to come back and see us anytime! Take care. Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

July 28, 2020

Mike is the man! In and out and made it easy! Glad to get into a new car without a whole bunch of unnecessary hassle. More

by Eb33
Recommend Dealer
Yes
Employees Worked With
Michael Hall
Jul 31, 2020 -

Lou Bachrodt Auto Mall responded

We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

July 27, 2020

Mi esposa y yo compramos el auto que nos gusta Compramos el auto que queríamos y con la ayuda Sam Ferrille que es una persona con muchas capacidades de ventas y es una persona muy amable, divertida More

by Orlando Anez y Lorena de Anez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Ferrille
Jul 29, 2020 -

Lou Bachrodt Auto Mall responded

Muchas gracias, que tenga un día exelente! Saludos, The Lou Bachrodt Chevrolet Buick GMC Team

July 26, 2020

Very awesome experience. Fil was great to work with purchasing our Sierra. He was very educated on the vehicle, polite, professional and super helpful through the whole process! Highly recommend Lou B More

by 11larsend
Recommend Dealer
Yes
Employees Worked With
Fil Sotomayor
Jul 29, 2020 -

Lou Bachrodt Auto Mall responded

Thank you for the feedback! We are happy to hear about your positive experience at Lou Bachrodt Chevrolet Buick GMC, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

July 25, 2020

Purchased the car we really wanted. Salesman helped us. He explained the features that we wanted. We test drives the vehicle without any sale pressure. More

by Rich
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roland De La Rosa, Michael Hall
Jul 29, 2020 -

Lou Bachrodt Auto Mall responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

July 22, 2020

"Our four car that we bought"! "It is our four car that we buy from this dealer, and we always have the best and easy experience with Fil and other sellers. Very satisfied" More

by CINDY3614
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Al Luna, Fil Sotomayor, Jennifer Morelock
Jul 24, 2020 -

Lou Bachrodt Auto Mall responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, The Lou Bachrodt Chevrolet Buick GMC Team

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