Masters Auto Sales

They are liars, and breaking the law. This dealer lied to me about fixing my car. All he did was reset the computer. These people are breaking the law. I honestly didn't want to give the o This dealer lied to me about fixing my car. All he did was reset the computer. These people are breaking the law. I honestly didn't want to give the one star. This place is a total ripoff and Joe is an hibitual liar. I purchased a SUV from this place. On the test drive it was a bit shakey. I questioned the suspension, andJoe told me this car had a new engine, wheel bearings, control arms, and struts. I thought to myself get it checked. I drove the following day door wouldn't open, nor would the window come down. Returned it to masters that day to have it fixed. I wait there for two hours, and joe returned my car saying it's fixed. They very next day the window stops working again. I'm on my way to work, and I'm pulled over by Solon police. The officer satates I have no taillights at all, and tickets me. I'm driving along after my traffic stop, and the steering wheel starts to shake terribly. The service stability track light comes on, tire monitor, engine hot a/c off, and service engine. I take the car to have codes read, and it said EGR valve sensor $38, thermostat $28 wheel speed control sensors (which are located on the wheel bearing he said he fixed) $40 a piece, and Brake control sensors. Not to mention upper, and lower control arms. I called Joe very upset because these were all the same things he stated was new! Now mind you I'm no rookie so I made sure to record every encounter I've had with this dealership. I wanted my own personal record of his statements to me, and my own record of the shady deal. I called Joe he said bring the car back and he would fix it. He once again assured me that he replaced these items and didn't know what was going on. Joe kept my car for a week!! My brother is a retired certified mechanic. It doesn't take a week to fix these items. After a week I called Joe, and he said my car was fixed, and at the car lot. I arrive at the car lot, and now he's got a new deal for me! Instead of the initial $12,00 he was charging for the car its now $7,000, and he assures me again that my car is fixed. I thought my car was in a shop, or at least at the lot as he stated... Nope! My car was sitting in some backyard mechanic driveway on W.44!!! I drive off car runs ok steering wheel still shakey. After one week the dash is lit like a Christmas tree! I take my car into midas, and wouldn't you know none of the xxxx he said he fixed was replaced! All parts have serial numbers, and codes. Well when I took it to midas the firsr time to have the codes read the mechanic stored them in his computer. When I returned the car to him because I'm having the same problem. He reads the codes, then look at the parts, and tell me to get a lawyer!!!! The guy from midas told me that these were the very same got xxxx parts, and The only thing Joe did to my car was reset the computer to blank out the trouble codes!!!! I didn't even bother to call JOE! I called the attorney general, the better business bureau, and thank God my job offers legal sheild, and I'm meeting with an attorney 9/15/16 at 3:30pm. I made copies of the original deal for my records. Thank God! I faxed the paperwork as well as all the audio recordings of he full blown lies, as well as the part comparison print out from midas to the BBB, and attorney general! I'm now seeking damages, as well as my money back. I'm also going to fight to have this place closed for fraudulent business. I wanted so bad to believe this man because he seemed so sincere, and genuine. I'm so glad my dad didn't raise no fool, and was taught its always good to have proof! This is a shame... I just needed a steady stable running vehicle in the guidelines of the law! If Joe couldn't accommodate that he should've sent me about my way!! Please steer clear of this place, and I'm taking the necessary steps to have this business shut down. Mind you I haven't had my car over 30 days. It's been in the shop 4 times! Twice returned to him, and twice to midas. The attorney general's office, and my legal shield attorney informed me that more than twice in 30 days for the same problem violates the lemon law! People you don't have to take this! Do your research, and hold these people accountable for their actions!! What they are doing is against the law!! More

Long and Not Informative Never ever go to them in a lifetime, they will send you through an lifetime of xxxx....DONT GET ME WRONG YOU A GET APPROVED...THE RIDE IS COOL...BUT T Never ever go to them in a lifetime, they will send you through an lifetime of xxxx....DONT GET ME WRONG YOU A GET APPROVED...THE RIDE IS COOL...BUT THE EMPLOYEES MUST A BUMPED DEY HEAD CUS THEY DUMB ND SLOW THEY DONT CLEARLY STATE EACATLY WHAT IS NEEDED, THEY SO BROKE THE JUST NEED AN SALE.BWARE "Lemon Law" is in Ohio. They also dont communicate with each other about payments, so they a be harrassing you when you paid and tgey refused to communicate with other employees.. More

Joe worked with me to get me in my truck! I give Masters Auto an A+! Joe Matta helped navigate me through all the barriers that came! I drove away satisfied with my payments and my truck! I ha I give Masters Auto an A+! Joe Matta helped navigate me through all the barriers that came! I drove away satisfied with my payments and my truck! I have leather seats, a sun roof and its fully loaded! Everything is automatic! I love my truck and I feel comfortable with my purchase because I don't have to stress about making my payments! Thanks Joe, you rock! More

I had a good experience with Master's. They got me in a 2003 Saturn ion. They are very perfectional. I would recommendthem to anyone. a 2003 Saturn ion. They are very perfectional. I would recommendthem to anyone. More

Friendly Fast No nonsense! My family walked into Masters wwith little hope but after giving them a chance to help us we drove away in a beautiful.2001 hunter green Escape! All the salespersons their teamed wwith little hope but after giving them a chance to help us we drove away in a beautiful.2001 hunter green Escape! All the salespersons their teamed up to help get me a nice reliable vehicle for our bugget and filed my tax refund! With a 12 Month warranty for our escape why deal with anyone other than Masters! With just a little downpayment and steady income you and your family won't be let down. Go on down to Masters today THE MASTERS OF BUY HERE PAY HERE COMPANIES IN CLEVELAND OHIO! THANKYOU!!! More

Customer service was great IM glad I came here everyone was friendly.I will be sending other peoples to buy and car.thank you.Karen was friendly.I will be sending other peoples to buy and car.thank you.Karen More

Due to circumstances I was forced to go to buy here pay here lots to find a vehicle. The prices were 2-3 times the NADA book and the interest rate was 25%. The Manager "Jon" was a rude fellow who made it s here lots to find a vehicle. The prices were 2-3 times the NADA book and the interest rate was 25%. The Manager "Jon" was a rude fellow who made it seem like it was a tremendous effort to work with me. Vivian was without a clue when i asked about payments and pricing. It was almost as if they were pricing everything to fit my circumstances in a negative way. The SUV I was interested in was $3000 more than the Internet price. More

Everyone here treated me with courtesy and honesty. Masters is a great place to buy a car and a great place to do business with. Their staff is friendly and non pressure. The vehicle was clean and well Masters is a great place to buy a car and a great place to do business with. Their staff is friendly and non pressure. The vehicle was clean and well prepped prior to delivery. Pat is a very capable finance person who explained my options thoroughly. I would recommend them to anyone. More

I have had many credit issues and most dealers would not give me the time of day. Pat at Masters was extremely friendy and very knowlegable about how i could get a car. He took the time to explain my option give me the time of day. Pat at Masters was extremely friendy and very knowlegable about how i could get a car. He took the time to explain my options and had me driving that same day. There should be more people like him in car lots. More

They were very easy to deal with. Were honest and very helpful when discussing price and looking at their inventory. Was not pushy, let us take our time in looking around. Prices were extremely reasonable helpful when discussing price and looking at their inventory. Was not pushy, let us take our time in looking around. Prices were extremely reasonable and tried their best to put you in a car that you could afford. Amazing experience and Vivian was an awesome help, thank Masters for a job well done. More