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Maxwell Ford Supercenter

Austin, TX

5.0
4 Lifetime Reviews Review Dealership

5000 South IH 35

Austin, TX

78745

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4 Reviews of Maxwell Ford Supercenter

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September 15, 2020

"Thank you so much for your outstanding customer service..."

- rosem

Thank you so much for your outstanding customer service Eddie S. I’m happy you were able to get me in the car I wanted

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Eddie Sifuentes
September 11, 2020

"My rep Eddie was transparent and simplified the entire..."

- zrutter15

My rep Eddie was transparent and simplified the entire process. He was able to build a solid report with my interests, and was quickly able to distinguish what’s important to me.

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Recommend Dealer
Yes
Employees Worked With
NA
August 21, 2017

"ABSOLUTELY TERRIBLE SERVICE"

- Michelle37

This dealership is the reason my new car is a Toyota. I have never received more disappointing service. I previously owned a Ford Focus which I took to this dealership to fix a broken door latch. This was a full year before the official recall of the door latches on The Ford Focus so I had to pay over $600 to fix it. It took several days to get my car back. After I received my car which had supposedly been fixed, the door that they had replaced the door latch on was not locking electronically. I called the dealership in hopes that they would look at it for free since this problem had only occurred after they "fixed" my door latch and they refused. I spent a whole year driving around with a door that would not lock electronically and because of this my car would make the "lock" honk while I was driving. It was so frustrating. Finally, I received a notice from Ford that there was a recall on the door latches so I took my car in to A DIFFERENT FORD DEALERSHIP and scheduled an appointment to have the rest of the door latches replaced. I was so nervous and even explained my previous situation at Maxwell to the people at this new dealership before handing them my car. Well my goodness what a pleasant change. I received my car the next day AND I was told that whoever had replaced my door latch at Maxwell had PUT AN INCORRECT DOOR LATCH ON. So not only did I pay over $600, receive my car several days later, have the door latch for a different vehicle installed that ultimately resulted in my door locking mechanism not to work, but Maxwell refused to ever accept responsibility for their mistake. DO NOT VISIT THIS DEALERSHIP.

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Recommend Dealer
No
Employees Worked With
None
August 01, 2017

"leasing another vehicle"

- Neale Danielson Sr.

outstanding service provided by sales consultant. he provided guidance for getting full support from Ford on the 'id.me." website. even stayed on the phone while I accessed the site to find the information required.

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Customer Service
Quality of Work
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
David Terrell
1
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