Mike Anderson Chevrolet of Merrillville

I purchased a new 2025 Chevrolet Silverado from Chevrolet of Merrillville on October 17, 2025, and this situation is STILL not resolved months later. I flew from Virginia to Indiana to pick the truck up a of Merrillville on October 17, 2025, and this situation is STILL not resolved months later. I flew from Virginia to Indiana to pick the truck up and what should have been a straightforward cash purchase turned into an 8-hour ordeal at the dealership. Before traveling there, I specifically asked whether I needed a cashier’s check and was told I did not. Once I arrived, they suddenly did not want to accept my personal check and also refused to accept a business check, which is ultimately why the purchase had to be completed in my personal name instead of through my company. The problems continued after the sale. There was a major delay getting the MSO/title paperwork, which created registration issues, and I paid $2,455.35 in Indiana reciprocal sales tax at the dealership only to later end up paying Virginia sales tax again because the credit could not be properly applied. I eventually had to file a complaint with the Indiana Attorney General Consumer Protection Division. The dealership’s attorneys are now blaming the title/entity structure, despite the fact that the dealership itself refused to accept the business check that would have allowed the transaction to be completed under the business name in the first place. At this point I’ve spent months dealing with paperwork, DMV issues, tax issues, and legal correspondence over what should have been a simple truck purchase. If you are buying from out of state, especially as a business owner, I would strongly recommend getting every payment, title, tax, and registration detail in writing before making the trip. More

All in all my experience with these guys was a complete waste of time. Me and my mom drove 2 1/2 hours to go check out a truck just for them to tell me it was double the price. I get it my credit is not pe waste of time. Me and my mom drove 2 1/2 hours to go check out a truck just for them to tell me it was double the price. I get it my credit is not perfect but why would you let someone who drove 2 1/2 hours waste all this time just for you to tell me it was double the price it originally was. We even had the manager running out trying to stop us before we left yet he didn't even drop it $5. These guys really didn't want to make a sale and don't want to make a sale clearly. Was not a very friendly and inviting environment. Seems like they were all worried about what was for lunch. Buyer beware More

Roberto Bustos did an awesome job helping us out with a difficult transaction. Thank you Roberto and would highly recommend! difficult transaction. Thank you Roberto and would highly recommend! More

John Flannagan and Rick went above and beyond with their customer service when we were buying our new Traverse. It was an enjoyable experience and we couldn’t be happier with the service and the car! customer service when we were buying our new Traverse. It was an enjoyable experience and we couldn’t be happier with the service and the car! More

I worked with Shelby Ingbretson this past weekend, after researching for months on the truck that best fit my needs. She made the process so easy. I would recommend working with Shelby, her manager Kyle and researching for months on the truck that best fit my needs. She made the process so easy. I would recommend working with Shelby, her manager Kyle and Carlo, they even detailed my new used truck to look brand new! More