If I was able to give this location a 0, I would. Never, in all my car buying experience have I been treated this way, and I've bought cars in California.
My husband and I went to NAP on the 10th of August 2021 looking for a larger vehicle for our three growing sons, as they no longer fit well in my Infinity. We decided on tryin NAP first because of its high ratings, and in part due to its proximity to our home.
We arrived and at first things were good. We discussed options with a sales person there who told us that due to our credit, we could only be approved for three suv's.
Both my husband and I are aware of our poor credit and are actively taking steps to correct it. Purchasing this car was one of those next steps.
We agreed on a vehicle and sat down to talk numbers. I work for 911 and my husband is a warehouse worker. Neither one of us is making a ton of money, especially considering rent prices right now. When we were told the price they wanted a month, we balked. It was too much. So we talked and agreed we would just go home and try again after a few more payments to our creditors.
The manager came out then, and talked with us. He got the price down to just over $400, something we could afford. We agreed on the number, shook hands and went to talk to the finance guy.
At this point we had our whole family at this dealership for going on four hours, we were tired and desperate to be home. The finance guy called us in and showed us were to sign and we did. Our error was in trusting what we were told, trusting these men at their word.
Come to find out that the price we agreed on is not what our payments will be. Either the manager, Matt, lied to us, or the finance guy changed the numbers.
We were lied to.
And the worst part is we were so tired and our kids were at the end of their ropes with being shut up in a dealership on one of the last days of summer, we believed them. Assumed that they would be good to their word and honor our agreement.
Instead we found later that the price of payments had been raised almost $50 higher than what we were told. I know it isn't much, but its now what we agreed on. Our budget is tight and this puts more strain on us than we had previously hoped for. The car itself was going to be a stretch.
Once we realized what had happened we reached out to the dealership, hoping it was a mistake and seeking a way to correct the issue.
They told us that we were wrong, they had no idea where we got that other number from, but that it had always been this new, higher, number. Basically, "Sorry, you're wrong. Try refinancing in 6 months."
Now outside of 30 days since the purchase, we have no options, no recourse to correct this, all we can do is hope to warn other away from making a similar mistake.
Do not trust the men and women at NAP, for where one corrupt soul lurks, more are sure to follow.
I know the mistake here is mine, and I will certainly be paying for it.
TLDR: THE DEALERSHIP LIED TO US ABOUT OUR PAYMENT AMOUNT, SAID IT WOULD BE ONE PRICE AND THEN RAISED IT. WHEN WE DISCOVERD THE LIE THEY BASICALLY SAID SUCKS TO BE US, TRY REFINANCEING IN 6 MONTHS.