I want to share my experience as a first time Nissan buyer.
I had my eyes on a Toyota Highlander and decided to test drive a Pathfinder at my local Simi Valley Nissan on 12/23.
They gave me information on finance interest rates as well as rebates offered by Nissan and quoted me a sell price.
I then took my family to a Discovery museum while my husband reached out to the Van Nuys Nissan nearby the museum. The sales manager, Marie, asked how she could earn our business. We sent her an image of Simi Valley’s quote of 3.27% APR with $3500 rebate. She said she could beat their quote with a sell price of $27,500 after the rebate.
I informed Simi Valley who then said they could bring that price to $27,370. However, since Van Nuys had already began the aggressive offer with us, already making efforts to pick up the vehicle we had asked for from the Costa Mesa dealership and because we were currently in closer proximity to Van Nuys with our two young daughters, we decided to finish business with them.
Marie and staff finished up our paperwork and we went into Russ’ office to sign docs using a desk pad electronic signing system. We signed the Statement of Insurance, however, we only saw the last page of the Retail Installment Sale Contract (when printed on 8.5x11 paper it becomes 3 pages long) which we signed the 3rd page. At no point in that office were we shown the APR amount they applied was 4.99%. Once docs were signed, they printed them, folded them, placed them in an envelope and placed tape across the opening. It was near 9pm, I took my daughters home to bed while my husband waited for the new Nissan Pathfinder to go thru the wash.
The next day I opened up the envelope to see the docs and saw the 4.99%. I called the Van Nuys dealer right away to let them know of the error. I left a message since no one was available and I also text Marie. She did not argue the fact that she had quoted us 3.27% and said her manager Vahan would contact us.
On Christmas Eve about 30 minutes to closing Vahan did call me.
He discussed the monthly payment amount to which I told him the monthly payment amount is irrelevant and not my concern. I brought my business to his dealership after being quoted 3.27% and felt it was not good business to not inform the buyer that they changed it to 4.99%.
Since it was Christmas Eve, we agreed that he would contact me on December 26th and that he would take two days to think of how he can “make it right” and leave us as pleased Nissan buyers.
12/26 came and passed with that promise of calling going by.
We feel so disappointed in this transaction.
To have been told one thing (3.27%) and not have that quote be delivered on and then to be promised again of a phone call and not have that promise delivered on.
We have such a negative feeling in how we were treated.