Rusnak/Pasadena Jaguar

Brandon was a great salesman, super fun salesman and the entire sale was quick and enjoyable. Allowed us to test drive whichever car we wanted, and i can honestly say i was more then satisfied with the service and pricing i received.

I try to buy a jaguar at rusnak Pasadena after two hours the salesman dense said you approved with $10.000 down we said ok we want to think over night we agree to pay $5000 with cash and $5000 check Wichita clear Friday I asked if I can get $5000 discount but I would buy car if I could 'not get the discount because we liked the car then when we try to leave khris (the manger ) said you're not approved we have the paper in hand said you approved for $70.000 with 2.9 so which one you lies if we are not approved why you give me paper then he shooked our hand .with this gimmick I will not ever go there nor recommend the rusnak.

I really appreciated how friendly, helpful & professional Mike Hamadani was, however the general Manager Khristophet Garwick took me by surprise when he entered the finance room and said what is the problem? I am approving you with a BK & REPOSITION you have on your credit! I said first off I have amazing credit now! That was 10 years ago & the reason we are having a conversation is because the term of the lease is not correct, a ding on my credit doesn't give you any right to treat me as a lesser individual. I will never return to Rusnak for future leases nor would I recommend this dealership, just for being treated the way I was by the General Manager.

The quality of the repair is great every time. They have the parts available when needed to take care of my repairs for my older Jaguar XKR quickly. Eden is the diamond, she goes far beyond for her customers and fosters loyalty in the customer. Yes, you do pay a higher price for repairs compared to smaller specialty garage. But there is a trade off between low cost repairs and premium quality care by Eden and the dealership she represents. What would be nice is for the dealership not to just have specials once and a while, you know they never occur when that service is needed. But to have a customer loyalty discount program; if you bought the car there, that would be valid all the time for any repairs.

Repairs are made easy, the service is great. Quick updates, attentive staff and friendly service. New location works well. Thanks for taking care of my ride.

In at 7.30 offered loaner car but decided to wait told it would be ready within an hour and a half done dusted cleaned and returned with a few minutes to spare thank you Eden

My salesman Abraham super nice but the gal in finance was too pushy on wheel coverage and protection......that could have been toned down a bit.

Even though the drive is a bit longer for me now that they have moved the service department eastward, I gladly go the extra difference since Eden Esparza is my service advisor. She is so kind, competent, knowledgeable and helpful.

Every time I go in Eden takes such good care of me! They can always get me in right away and services done promptly. They always go above and beyond to make it a great experience.

I had a great experience, Igor and Todd were honest, quick, and made a great deal. This experience made leasing my car less stressful. I had a horrible experience with BMW and both Todd and Igor assured me with their friendliness, professionalism, and dedication in making sure this experience would be a much better one. I felt comfortable, and was promised a great deal and received one from Jaguar of Rusnak.