On my way to work an alert popped up on my BMW X5 screen
“Drivetrain Malfunction”, I was around the corner from our garage. The vehicle drove normal so I thought maybe just a glitch. Parked my car and wen
“Drivetrain Malfunction”, I was around the corner from our garage. The vehicle drove normal so I thought maybe just a glitch. Parked my car and went back for lunch but alert still on screen, as I pulled out of my spot the car just died. It started again enough to move out of the middle of the drive. We had our BMW X5 towed to Sandia BMW, they kept telling us could be this this or maybe that but could never tell us for sure what the problem was. Then 2 wks later said metal found in oil. Asked service manager if 100% sure not their fault, that whatever they did could have caused the metal and he said no but maybe 90%. They did not seem to know how to fix the problem or could ever tell us for sure what the cause was. He said in his 20 years he has never seen this issue. Very hard to believe since they are supposed to be a trusted source for BMW’s. They charged us $1106 for a fuel pump and we had to have our car towed home since they could not fix it. Said we needed a new engine since metal shavings in oil and would cost initially $18-20k. However after talking to service director possibly $16-18k, that was a discounted price. Horrible, customer service, how can you tell a customer maybe this or might be that but not know when we trust you to be the expert. We spoke to the service manager on several occasions and he gave us the run around also. Then when we spoke to the General Manager, he had no clue nor seemed to care either. Service manager encouraged us to just trade in due to situation however we were told they were only offered $2k for our vehicle. As we were leaving the facility I was looking at another vehicle similar to mine and the General Manager approached when he saw me and told me he would never encourage anyway to buy a BMW X5 with a twin turbo motor because they are horrible but yet it was one displayed on their floor. Very disappointing, will never buy a vehicle from Sandia BMW nor use their service!