I am beyond words when it comes to my experience with Sandia BMW. I had a leaking gas tank on my car, three and a half year old, 30k mile car. When I asked how this was possible, I was told I probably hit something, which triggered me to do a claim with my insurance. The insurance sent a adjuster to check the vehicle and there was no visible hit or issue. So basically, I had a faulty tank. I get it, I am out of warranty and from the beginning I had OK'd ordering the parts cause if the insurance wouldn't cover it, I would pay for it out of pocket. Needless to say, insurance didn't cover it, tank was due to arrive Tuesday, car got worked on Wednesday. I got a call to pick it up Thursday morning. I went and picked it up, I paid my bill (2.4k dollars for a new tank) and returned the loaner car.
Here's where I believe this gets super interesting and dishonest. When I left my car on Thursday, I asked for a loaner. They said, of course, we don't have any available but we'll get you one through Enterprise rent a car. They have an enterprise liaison who said Sandia BMW works with them and they rent their cars as loaners. I actually thought, what a great service. When I picked up my car, I spoke to my service contact, I asked about the damage and warranty and I returned the keys to the rental. Everything was great, I left and took my vehicle. It was only until late afternoon that I received a phone call. The call was not from Sandia, not from the person I'd been talking to or gave me the rental. Some guy saying that Sandia had only authorized four days of rental and that my credit card would now be charged for the "loaner" rental since I had it more than four days. I couldn't believe what I was hearing, of course I said this had to be a mistake, after all I followed every instruction given to me by the representative at Sandia, and I also kept my end of the bargain by paying my service at the end of it. Somewhere in there, it was determined that I should only have a loaner for four days, but instead of informing me about this, BEFORE giving me a loaner, or even a courtesy call letting me know that they wouldn't pay for it, it was after the fact and not even by the guy that at Sandia. Needless to say, now I can't even get a call back or an explanation as of why this happened. This is not about the money, I could care less about two days of a rental, but how unethical for anyone to pull this and how unfair. The worst part is the lack of service after they took my money and now they hide behind Voice mails. BEWARE cause they are clearly not trust worthy and NOT ethical.