My wife's 2012 Hyundai Accent (purchased new) was crushed by a tree at her workplace. After settling with insurance, we were left with $800.00 plus our savings to work with in purchasing a replacement vehicle. We were determined not to purchase another bottom line, base package vehicle after being left holding the bag from our insurance settlement due to an unwise vehicle investment.
Earlier this year, we had helped two of our daughters purchase vehicles from Spitzer Kia in Mansfield, Ohio and were left with a favorable impression of the dealership. We began our vehicle search online, checking vehicle inventory, pricing, customer dealership reviews, and expert vehicle reviews. Given our budget, our location, and our family needs, we determined that we wanted to purchase a Certified Pre-Owned Kia Soul with low mileage with a healthy remainder to its factory warranty.
Spitzer had the best vehicle at the best price. Starting the process online, I was able to quickly settle financing through Spitzer with only a few phone calls after filling out their online credit application. I spoke with salesperson Anthony and credit manager Mike and they set aside a few vehicles that fell within our price range and desires. We set up an appointment with Anthony and received a verification call from sales manager Aric.
When we showed up for our appointment, Anthony was busy with another customer but had chosen to give up his potential sale instead of making us wait. He put us with salesperson Erica, who took the time to listen to our needs and desires.
We were afraid that we had priced ourselves out of our number one vehicle but Erica insisted that we drive it anyway while she set the credit manager in motion on the pricing aspects of the 2015 Kia Soul that we ended up buying. While the original payment came out higher than we wanted, Erica guided us to price the insurance difference between our former vehicle and the new one.
After digging into our savings just a little deeper and upping our down-payment to $2,000.00 instead of $1,500.00 we were able to lower our payment to an acceptable level. Couple that with the insurance savings that comes with the 2015 Kia Soul, and we are paying $10.00 more per month for our Soul than we were for our Hyundai Accent.
Our credit manager Mike guided us through some of the financing options, which included additional warranty options that protect our investment while lowering our APR. This helped us make a decision that extended our protection by 40,000 miles for a few dollars a month without extending the length or terms of our financing.
During the time we spent with Mike, Erica had our car (already immaculate) re-detailed, re-washed, and filled up. After the paperwork was complete, Erica spent the better part of an hour making sure that we understood how to use the advanced electronic options on our vehicle. She even called the following Saturday to make sure that we were still satisfied with our purchase and to answer any questions that we might have in regards to our purchase.
Overall, our experience with Spitzer was excellent. Nobody pressured us. Nobody overlooked us. Instead, they listened to our needs and desires and did their best to fulfill them. Instead of having to form a team of resistance against a salesperson, my wife and I were able to welcome Erica as a member of our own team in this purchase process.
Given the experiences we have had with Spitzer this year (3 vehicles in the family), I am fully confident in stating that they have earned our trust. We will definitely be shopping here again when the time comes and we both recommend them as a worthwhile dealership that places customer satisfaction and repeat business over the higher margin short sales that you find at some dealerships.
if you are willing to put in the research, pre-qualify your financing, be realistic, and seek your best value, this is the dealership to do business with. Not only will you find a good deal, you will find yourself working with a sales-team that is part of your team.