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Sulphur Springs Chrysler Dodge Jeep RAM

Sulphur Springs, TX

4.3
300 Reviews
Call Dealership (866) 985-9741

1505 Industrial Dr W

Sulphur Springs, TX

75482

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300 Reviews of Sulphur Springs Chrysler Dodge Jeep RAM

April 24, 2025

If you buy a vehicle here check your paperwork! Specifically compare what this dealer collects for sales taxes on your sales sheet vs what was actually paid. When you get your hard plates in you ge More

by Jonphillips12345
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shawn Battreall, Bo Bratton, Kane Patterson
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Apr 25, 2025 -

Sulphur Springs Chrysler Dodge Jeep RAM responded

Mr. Phillips, my name is Melissa, and I work in the office portion of the dealership. I have spoken with Shawn, and he told me that he let you know over the phone and then again in person, that any overpayment would be sent to you bank within a couple of weeks. Shawn told me that you came in upset and that he smiled at you but did not laugh at you when he was trying to explain our process for these overpayments. Shawn is a very friendly person, always has a smile and is very customer-service oriented. Any money that is overpaid toward the title work, is either paid back to the customer or their bank (if they financed). We, generally, do this monthly, but sometimes it can take a little longer. You purchased your vehicle on 3/13/2025, and financed, so the $72.00 refund will be going to your back once we process these refunds. I hope that you had a great experience with the purchase of your vehicle and I apologize for any miscommunication about the title work overpayment. If you need anything else, please feel free to reach out to me (903)885-2600 ext 200 or via email melissa@ssdodge.com. Thank you, Melissa Nottingham

Apr 29, 2025 -

Jonphillips12345 responded

Mrs. Nottingham, I attempted to reach you Friday, April 25, 2025 but the dealership said you had already left for the day. In the review I left I said I called your dealership about the difference. During my initial call with Shawn he didn’t know there was a difference so he checked into it and later informed me that the money would be sent to the lender I used. Which is fine by me but it is not preferred. As long as the money is refunded I don’t have an issue. However as written in my review I contacted the lender I financed with about the money and they said they had not received anything and didn’t know anything about it. So when I called your dealership to get clarity I asked to speak with the title clerk at your dealership or whomever was in charge of issuing refunds I was sent to voicemail and no one returned my call. I later went to the dealership and spoke with Shawn in person. I was not upset I was simply wanting to get an answer because he told me it was sent to the lender yet they had no knowledge of it. It’s fine you have your employees back and support their version of events but Shawn did laugh at me and he responded contemptuously. After laughing at me he said you’re really coming up here over $72 and I replied yes I’m poor. I paid $7000 cash down on the truck I purchased from your dealership. So I wasn’t sure why the overpayment would be required to be sent to the lender. Shawn went to a back room and came back out and explained that a paper check was sent by mail to the lender. The last time this same thing happened but at a different dealership in town they sent me a check for the difference within 1 week of the purchase. So I don’t know why it’s taking so long. Shawn said the difference had already been sent to lender he didn’t mention what you have explained with title work generally being done monthly. As for purchasing the truck the process was great Jack and Bo and very friendly and good at what they do. Bo Bratton is exceptional and made everything very hassle free.

Apr 30, 2025 -

Sulphur Springs Chrysler Dodge Jeep RAM responded

Mr. Phillips, I apologize for missing your call and I am sincerely sorry if you were treated in any way other than professionally and with kindness. That is definitely not how we operate or who we are. I did speak with Shawn about this and the title clerk again. Our title clerk said that she thought that she did speak with you, but must have been mistaken. As for the refund - we do title work just about every day but the refunds are processed monthly. We do it this way to make it easier on the office staff and ourselves. We clear schedules monthly. The title work money is put into its own account under your car deal and we are able to process refunds by running a report for that specific account. I completely understand that refunding the money back to the lender is not preferred by you, but that is what is required of us since the vehicle was financed. I assure you that we do not keep any overpayments, they are either refunded to the customer or their lender. If it is sent to your lender, it will be applied to your loan by your bank. I will keep you updated with the check number and the date the check will be mailed to your lender. Also, I am very glad to hear that you had a great experience buying your vehicle and congratulations! Thank you, Melissa Nottingham

January 05, 2025

Everyone at the dealership was great! !! I was very impressed with my dealer and especially impressed with management. I highly recommend this dealership and I love my new Camaro!!!! More

by thomas.gloria3737
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bob Boynton
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Feb 07, 2025 -

Sulphur Springs Chrysler Dodge Jeep RAM responded

Congratulations on your new Camaro!! We appreciate not only your amazing review but also the opportunity to help you find the vehicle that you wanted! Thank you so much and we hope to see you again soon!

November 28, 2024

Jeremy was absolutely wonderful! This was my first time buying a car from a dealership and y’all made the experience so pleasant. Thank you so much!! More

by Paula.jenkins5
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeremy Nelson, Paul Hyland
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Dec 13, 2024 -

Sulphur Springs Chrysler Dodge Jeep RAM responded

Congratulations on your new vehicle, we hope that you absolutely love it! Thank you so much for such an awesome review! We appreciate you!

November 27, 2024

I love my new jeep. Great buying experience Will refer all my friends to Jeremy! More

by Bolin2525
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Nottingham, Melissa Nottingham, Jeremy Nelson, Paul Hyland
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Dec 13, 2024 -

Sulphur Springs Chrysler Dodge Jeep RAM responded

We are so glad that you love your new jeep!! Congratulations! Thank you so much for taking the time to leave us a review and referring us to friends!!

November 24, 2024

Absolutely amazing! Our family has been getting our cars here for years and we’re glad to do business here over anywhere else! More

by Emily
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shawn Battreall, Bob Boynton, Paul Hyland, Ian Phillips
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Dec 13, 2024 -

Sulphur Springs Chrysler Dodge Jeep RAM responded

We are very grateful for you being such a loyal customer! Thank you so much for the awesome review! We hope to see you again soon!

November 23, 2024

Went into the dealership not expecting to get a vehicle. But left there happy and with something my entire family will be safe in. More

by Oneandonly_2015
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bob Boynton
Report | Print
Dec 13, 2024 -

Sulphur Springs Chrysler Dodge Jeep RAM responded

Congratulations on your new vehicle - We hope that you absolutely love it!! Please let us know if you need anything! Thank you very much for such awesome feedback!

November 16, 2024

Very professional in the service, and sales. Everyone was caring and made me feeling comfortable. Will recommend them to everyone More

by Cathy Boboescu
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Can't remember them all but they were great , Brian Seely, Ashley Porter, Scott Nottingham, Shawn Battreall, Kevin Caire, Jeremy Nelson, Bo Bratton, Jack Jones, Ian Phillips, Sierra Seely
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Dec 13, 2024 -

Sulphur Springs Chrysler Dodge Jeep RAM responded

Thank you so much for choosing us and for leaving us such an awesome review! We appreciate the recommendations so much! Please let us know if you need anything and we hope to see you again soon!

November 16, 2024

I had a great experience with the dealership. They gave me a great deal on my old car and got me in one that feels just right for my family. More

by jacobvoyles13
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shawn Battreall, Bob Boynton, Bo Bratton
Report | Print
Dec 13, 2024 -

Sulphur Springs Chrysler Dodge Jeep RAM responded

We appreciate you taking the time to leave us such a great review! Congratulations on your new vehicle! Please let us know if you need anything!

November 12, 2024

Easy deal … done quick with professional folks . Will buy from them again. Thank you all. More

by Colelandreth23
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shawn Battreall, Jeremy Nelson, Paul Hyland
Report | Print
Dec 13, 2024 -

Sulphur Springs Chrysler Dodge Jeep RAM responded

Congratulations on your new vehicle!! Please let us know if you need anything! Thank you very much for leaving us feedback, we appreciate it!!

November 11, 2024

Out with the old, in with the new! So thankful for a husband who always keeps us riding in style and comfort. Excited to hit the road in our new 2024 Dodge Durango R/T HEMI—feeling ble More

by Dustie and Joseph Morgan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shawn Battreall, Jeremy Nelson
Report | Print
Dec 13, 2024 -

Sulphur Springs Chrysler Dodge Jeep RAM responded

Thank you so much for taking the time to leave us feedback! Congratulations on your new vehicle! We appreciate you!

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