VOB did not catch problems with the AC on a pre-inspection. They did not catch a major problem with the AC, despite our taking the car in and telling them to check the AC, that it was having a problem. The AC compressor subsequently exploded, they said it was a coincidence and charged us nearly $2,000 to repair it. Montgomery County Consumer Protection Agency agreed with VOB that it was a coincidence, just like the service manager told us, in advance, that they would. We don't think so, especially given the whole situation.
Now we are having problems with the starter that they replaced, at great expense to us, nearly $1,000.
To add further insult to injury, we also took the car, which is a convertible, to VOB because we had a minor leak during rain. We asked them to take a look and see if they could find the problem and fix it. Of course they did not find anything. During hurricane Irene, the car's interior was saturated by the rain.
That's 3 major strikes agains VOB, actually 4 strikes, if you count the fact that they found no problems on the pre-inspection.
We've spent about $3,000, more than half the cost of the used car originally, and we have to do it all over again. We got nothing for our money but rudeness, indifference, dissatisfaction - and more problems. Given the problems that we have had, we are not planning to take the car back to VOB again - EVER. They can't find problems, even when pointed out to them, and they can't fix them properly. We will be taking it to another mechanic and getting their assessment of the problems, at which point we will provide further updates.