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Volkswagen of Kearny Mesa

1.2

2 Lifetime Reviews

8040 Balboa Avenue, San Diego, California 92111 Directions
Sales: (858) 300-8160

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2 Reviews of Volkswagen of Kearny Mesa

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October 27, 2018

"Horrible customer service"

- Atlast515

Completely shocked! We were being helped by a very nice salesman who forgyot to tell us the prices are completely non negotiable. The manager who we felt is not very customer oriented and felt like he was talking down to us. The car had a crack in the windshield which had spider legs all round it and he said he will have them repair not replace the window. I’ve had many cracked windshields and know that this for sure will become much bigger in time. He said he would only repair it and if down the road it became bigger they would fix it. Why not just fix it??? It is a LARGE crack. We ended up leaving without the car because the manager wouldn’t hear of coming down on the price at the least. The next day received a text from them asking if we found a car yet. I said no but If they brought the price down $500 and fixed the windshield we would come today pay cash. They declined our offer. Later in the day my family and I talked and decided if we pay full price for the car then it shouldn’t be a problem for them to fix the crack in the windshield. We are offering FULL price. The manager was rude and short and said NO. I’m just very surprised that they would try to sell this car with a crack in the windshield. Anyone who would look at it can see how bad it is even our salesperson admitted it had spiderlegs that will spread. We are buying a car for my 16 year old daughter and this is a definite safety issue. Just commen sense and safety. Very disappointed in dealership and this manager. The original salesperson was really nice but this manager definetly tainted the whole dealership. Josue Centella you definetly need better customer service skills. I can’t imagine the owner of this dealership would commend you for this transaction.

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No
Employees Worked With
Josue Centella
September 26, 2018

"Bad Service and Sale Process"

- onthewater1

I have contacted the owner Steve but never heard back I purchased a 2015 VW Touareg on August 18 2018. First I had a trade-in for a 2007 Mercedes GL450. The Manager low balled my car at $3300 way below Blue book trade in. So I mentioned that I had a quote from CARMAX for $3800 and was ready to walk. Then after 35 mins he tells me he will meet the price. NOw I say I want to buy the car how much....45 min later after the manager finally come out with the price...The I say OK now wait another 45 min a credit check even though I paid in FULL NO CREDIT. Finally after a long time I go see the Finance guy who tries to sell me tinted windows. The car already had tinted windows....Now Extended warrantee crap please understand this was VW Certified CAR with 24000 two year complete coverage! So this is a VW Certified Car but when I drove it it had a funky smell and the steering wheel shook badly. How can this be a certified VW with wheel that shake?? So they rebalanced the wheels but no cabin filter in stock so they wanted to send it to me to install myself....then take to a dealer to install....then they found a cabin filter so it was going to be installed. Then they bring car out but still has stains on headliner that was supposed to be fixed back to detailer 35 min later, NOW after 4 1/2 hours I finally get the car and drive home but noticed that the car still had bad smell. So I go out and spend 32$ on a new filter. Removed the lower glove box and opened the filter to find that in fact the CABIN FILTER WAS NEVER CHANGED. It smelled and was not replaced during the VE Certified inspection. I have included a copy of the service record that show that it was replaced but was NOT REPLACED. Service advisor Zachary Scott.

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Recommend Dealer
No
Employees Worked With
sales manager
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