I scheduled my first service with my new (to me) Volvo last week. I booked valet online, and got text and email confirmations. The day of pick up John called me and went over all my concerns in detail, and took a list of accessories I was interested in. The vehicle has been in my possession less than a month, so I had a recall done and expressed a few things I found to be quirky. John was very patient and attentive on our calls, and never made any promises he couldn’t keep or excuses for a system error they had which caused my vehicle pick up to be a little late. they even left me the specific loner vehicle I had requested that my wife was interested in purchasing. The service was thorough and they identified a couple issues as I expected and did everything under warranty with no issues at all. They even washed the car for me before returning it. The valet guys were courteous as well, I saw them putting plastic on my seats and cleaning contact areas in both my car and the loaner. So far my first experience with Volvo cars Worcester has been 10/10.