Wilmes Ford Lincoln Mercury

Would have given 5 stars, but the 4 day delay for an appointment seemed a little excessive to me. The repair appointment was on time and the left rear shock was installed in about 10 minutes. appointment seemed a little excessive to me. The repair appointment was on time and the left rear shock was installed in about 10 minutes. More

I bought a new Lincoln aviator and one of the speakers was messed up. I got the run around for quite a while but they finally fixed it. I made an appt. for it's first service and to get my recall fixed. Y was messed up. I got the run around for quite a while but they finally fixed it. I made an appt. for it's first service and to get my recall fixed. Your supposed to get a Lincoln to drive when you have your Lincoln serviced. I wasn't offered anything to drive and they didn't fix my recall. They acted like they didn't know about it but when the the girl looked in my paperwork they had an additional recall listed. I had a a 2017 Lincoln MKX with 60000 miles on it that I traded for the new aviator. I wasn't treated very well then either. I insisted on a loaner and they gave me a worn out compact car. I thought I was treated that way because my Lincoln wasn't new. I have the new one now but the service isn't any better. They act as though they are doing you a huge favor just waiting on you. I guess they have enough business to treat people however they want! More

I have a 2017 F250 with the 6.7L diesel. About 6 weeks ago the turbo failed. It took Wilmes Ford over a week to repair it. Shortly after I picked it up the 'check engine light' came on again. I took it ago the turbo failed. It took Wilmes Ford over a week to repair it. Shortly after I picked it up the 'check engine light' came on again. I took it back to Wilmes and was told they had no one to work on diesel trucks. It took over two weeks to get the truck back in for service at Wilmes and another ten days to get my truck back. I left the dealership and again the 'check engine light' came on. This time I was told the EGR valve had failed. But, again, they couldn't fix it. A week later a new technician was hired and I was told my truck would be repaired as soon as he got situated. The new tech started a week ago. Still nothing from the service manager re: getting my truck in for repair. This is the third time I've had this truck in for the same issue. This dealership has the worst service department I've seen in almost 40 years of buying Ford trucks. More

Service department keeps my vehicle in good shape and are always friendly and informative about my car. They are very efficient in a timely manner!! always friendly and informative about my car. They are very efficient in a timely manner!! More

Always very courteous and informative!! Work is finished in a timely manner! Service department keeps my vehicle in tip top shape and suggests things that need to be fixed!! in a timely manner! Service department keeps my vehicle in tip top shape and suggests things that need to be fixed!! More

I took my 2020 Fusion (5,700 miles) in for maintenance because the shifter dial is very difficult to turn. (My wife can't turn it; I can barely turn it. We have to turn it all the way to drive before turn because the shifter dial is very difficult to turn. (My wife can't turn it; I can barely turn it. We have to turn it all the way to drive before turning it back to reverse, or it will keep on going back to park on its own. ) The dealer said it wasn't covered under warranty because of the debris There was a little dust - the car was pretty darned clean, and if that causes a malfunction, there is a defect. Their tech didn't even take it apart to check - he just looked at the outside. They gave the impression they didn't want to work on it because we bought it elsewhere. (When we called, they wouldn't give us an appointment after we said we hadn't bought it there, and they said to just drop it off next week. When we dropped it off, they seemed annoyed we didn't have an appointment (again, after they asked if we bought it there.) They let it sit for the better part of two days, no phone call. We finally called for status and they told us it wasn't covered. I took may car to another dealer and they fixed it under warranty with no issues. It took them less than 24 hours to diagnose, get the part, and replace the part, with text messages at each step. I had them send photos of the removed part - no sign of any debris. I asked the tech if there was any possibility it was cause by debris, and he answered there was no debris. If you didn't buy your car at Wilmes (Altus AFB is right there - if you PCS'd in and own a Ford) take it elsewhere. If you did buy it there, I still wouldn't trust them. More

Scott Wilmes seems very nice, willing to take the time to explain every feature of the car we were interested in, the 2020 Lincoln Nautilius, found the care we wanted in Oklahoma City and got it for us at a explain every feature of the car we were interested in, the 2020 Lincoln Nautilius, found the care we wanted in Oklahoma City and got it for us at a fair price. We were happy with the trade-in on our old car, financing, and so far very happy with our new car. We would recommend to anyone to talk to Scott if interested in Lincolns. More

Wilmes Super Store in Altus OK has a very efficient and courteous service department. I rely on them to keep my Ford in tip top running condition. I appreciate them very much. courteous service department. I rely on them to keep my Ford in tip top running condition. I appreciate them very much. More

Great employee Dave Madl knows his vehicles! Great personality and keeps helping after vehicle is sold !! Thank you We love our Ford ... Dave explained how all works and set everything up for us personality and keeps helping after vehicle is sold !! Thank you We love our Ford ... Dave explained how all works and set everything up for us More

Awesome Dealership Thank you for the outstanding service! Always fixed when I get it back.A Great Team of people working to keep the public happy. thank you thank you Thank you for the outstanding service! Always fixed when I get it back.A Great Team of people working to keep the public happy. thank you thank you More