Rich was dishonest and unwilling to help. This review is strictly for out of the state and unable to go to their dealership in person. Nathan was the first person I talked to and he seemed very helpful and was the reason I stuck with this company. However, I spoke with Rich Otto for the rest of my experience which is why I rate this company with one star. I asked for pictures of any rust, dents, dings or scratches from Rich and he refused to take any pictures claiming there wasn't a scratch on it after showing it to many people in the recent week and to refer to the pictures for any info. Obviously the pictures don't capture any minor discrepancies with the vehicle, so I wasn't able to tell if there were any issues. Later after I purchased the vehicle, he notifies me of a scratch that's on the side that he claimed to not tell me because he thought it was going to be buffed out. I mentioned it was dishonest of him for not telling me earlier and he stated a dishonest dealer would have shipped the vehicle without mentioning the scratch at all. He wasn't willing to help fix the scratch and gave me an ultimatum of getting a full refund or keep the truck. The scratch was very minor so I stuck with the deal. Once the truck shipped and arrived, the trucker pointed out another scratch on the top of the truck which was a very deep scratch. I confronted Rich about it which he replied he knew about the scratch and sent the vehicle anyway. He claimed the vehicle was scratched by his own detailing shop and he would help out to make it right. Rich only offered a quarter of the cost to fix the scratch and again gave me an ultimatum of accepting the small amount or return the truck. I also was unhappy with receiving the truck and the condition it was in (other than the scratches). The fluids (anti-freeze, brake fluid, etc.) were all below minimum and the oil was pitch black which means the company did not feel the need to do maintenance on the truck before shipping. The interior carpets were cleaned well but the rest of the interior seemed dusty. Overall, I am very disappointed with the service I received and the dishonesty of Rich but there were some good features of the company themselves. They provide many pictures of the vehicles, they are fast with paperwork, their shipping prices are cheaper than you think (however I was charged $100 more than told to expect) and they don't have any dealership fees.