I recently leased a 2026 Honda Civic Sport Sedan from - Rick
I recently leased a 2026 Honda Civic Sport Sedan from Delray Honda for my daughter, and I wanted to recognize the team that made the experience a positive one.
I initially connected with Shane Sybil, the Internet Director, who provided me with a lease quote over the phone and followed up promptly by text with the details I requested. I appreciated being able to handle much of the process remotely before coming into the dealership, as my goal was to minimize the amount of time spent there.
About a week later, Ed Haddad personally followed up with me regarding the quote. Ed was professional, patient, and never made us feel pressured. He answered our questions, respected our preference to communicate primarily by email and text, and helped guide us through the process from start to finish.
When we arrived at the dealership, there was initially a little confusion regarding whether the College Graduate incentive had already been included in the quote. I explained that, based on my original conversation with Shane, it had not been reflected in the initial numbers. I had the opportunity to meet Shane in person, and I truly appreciated that he honored exactly what we had discussed over the phone without any hassle. To me, that demonstrated integrity and a commitment to doing the right thing.
I also want to recognize Tony Bermudez in the Finance Department. Tony was organized, transparent, and explained everything clearly. The paperwork process was straightforward, and there were no high-pressure tactics or surprises.
The only delay we experienced was waiting to speak with the insurance representative, as there was only one person handling insurance matters at the time, resulting in about a 40-minute wait. However, once it was our turn, adding the new vehicle to our insurance policy took only about 7 minutes and was handled efficiently.
Overall, we were able to complete the lease with terms we understood and felt comfortable with. I appreciated the professionalism shown by Shane, Ed, and Tony throughout the process. They earned our business and our trust.
Thank you to the entire Delray Honda team for helping make this a memorable experience for our family. I would not hesitate to recommend Delray Honda to friends and family looking for an honest and straightforward dealership experience.
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