Both the Service manager and the Sales manager are throwbacks to the sleazy old way of car sales. Service manager used the warranty to hide behind for their faulty work and the Sales manager tried to get every penny he could from the situation. They repaired a defective transmission three yrs ago (3700 dollars) for a known defect for the 2006 Frontier and I put less than twenty thousand miles on it before it died completely, they wanted 6000 dollars to repair again. Sales manager was a exact copy of all the sleazy Dealers you see in movies, actually comical to watch if he wasn't trying to fleece me at the time. I worked with a new salesperson who was the only bright spot in this whole ordeal (Catherine). She was fantastic trying to get me the truck I wanted and sorely needed ASAP. The Canyon I wanted was actually on the lot of Nissan's Hyannis Hyundai and when it was brought back the acting Sales manager there wanted to know why it did not sell, he called me at home that evening. I explained the situation of the faulty repair and my desire for half the money i put into the transmission taken off the sticker, we agreed on $1500 and the next day the deal was finalized with out any hassles. If the Hyannis Nissan sales manager listened when told about my situation this deal could have been his but he wanted to play the make me the sit and wait game while he was acting like a big shot, came back with a counter offer of nothing off sticker and no compensation for the Service dept. shoddy work. I have worked with Balise in Springfield and know they are better than this, I hope they see this and speak with both the Sales & Service managers and either retrain them or replace them.