First of all, I felt incredibly pressured to accept delivery on the spot. I had my own financing at a rate over a full percentage point lower than what Boch was offering, but the salesman and the business manager kept harping on taking their financing deal and taking delivery that day. NOT what we wanted! Should have walked away then.
We waited around for over an hour for the service department to go through our trade-in and offer a price. Should have walked away then.
We live less than a mile from Boch Toyota South, but have to drive 20 miles to get our car serviced in Norwood...we were told by the salesman, repeatedly and imfatically, that we would get five additional FREE oil changes for the inconvenience...that never showed up on the contract and he pretended he didn't know what I was talking about when I questioned it. Should have walked away then.
It took several phone calls to get an appointment for service as I kept getting the answering machine and leaving messages before my calls were returned.
Today we took the car in for an oil change and to have some steering problems corrected. We were told repeatedly and adamantly at the time of sale that we had 100% bumper-to-bumper coverage...the maintainance and repair of the car would not cost us one thin dime for 12 months! When we took it in to be serviced and/or repaired today, the service manager pointed to some very, very fine print tucked away in the middle of the contract...it costs $100 PER INCIDENT to have any concerns diagnosed!
Why didn't we walk away?????