We will never buy another vehicle from this dealer! The initial transaction was great. We loved our salesman who made buying the vehicle easy.
It's after the sale when it all goes badly. Taking my husband's Truck to the Chevy service department for oil changes and regular maintenance is an awful experience, every time! The wait is lengthy which is why we always drop off. However getting anyone to answer the phone, including the service manager, is always an issue. Luckily (it's sad to say) we live 15 minutes away so we get to drive to the service department to ask questions when needed. The only time we actually speak to anyone is if they call to say the vehicle is ready and to give us a total due.
It would be one thing if this as a rare occurrence -it's not.