They are liars!!!! My husband and I went to Carbone Ford in Utica, NY and after being pre-approved for an amount, we found a vehicle with in that amount. After being told with our down payment and trade in, we were "guaranteed approval" only to be told the next day the loan didn't go thru because the financial department made a mistake and now the bank wanted more money down. We had to decline because we didn't have that amount. After hours spent and time off of work, the sales rep went to his General Manger and fought on our behalf because, he was lied to as well when he was told we would be approved. The General Manager agreed to give us additional money towards the purchase, in order to get the loan approved, if we could come up with another $500. So we agreed we could do that. The sales rep then again, said he would get back to us on the loan. The next day my husband called to get told, let me check on it. After a couple hours of nothing, he showed up Carbone Ford, to be told the General Manager "changed his mind" and renigged on the deal, as they weren't making any money off the vehicle now!!! LIARS/SCAMMERS!!!!! Will NEVER buy a car through them and I will tell everyone not to go there, they don't know what they are doing!!!!!!!!!!!!!!!!