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Fenton Hyundai - Service Center

3.5

14 Lifetime Service Reviews

16230 Lyndon B Johnson Fwy, Mesquite, Texas 75150

14 Reviews of Fenton Hyundai - Service Center

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May 25, 2018

"New car has no spare or any lug but for the locked wheel lug"

- GWYNCARRASCO

One year old Hyundai Accent has bubbled tires and one blew out ripping the ABS wire off. NOT COVERED UNDER WARRANTY really? Never in my life have I ever seen the things that are NOT co weed under warrant. EVER. never go back. Service manager Matt is an xxx.

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Recommend Dealer
No
Employees Worked With
Matt in service
April 03, 2018

"Great Dealership"

- misty

I would highly recommend this dealership for your auto needs. Great customer service and easy to work with and very professional. I will be back for my routine car maintenance.

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Recommend Dealer
Yes
Employees Worked With
Shay Miller
October 26, 2017

"Great"

- Jimi667

This store has been nothing but outstanding. First class service. Wonderful honest people. Management was top notch. I can’t say enough about this place!!

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Recommend Dealer
Yes
Employees Worked With
Service dept
Oct 26, 2017 -

Fenton Hyundai responded

Fenton Hyundai would like to thank you for taking the time to submit this amazing feedback. Our team works hard at maintaining top notch customer service and they will be ecstatic to hear you left our store satisfied. We are very appreciative of your five-star review and recommendation! We look forward to working with you again! Regards, David Patel - david.patel@fentonmotors.com

September 13, 2017

"Great Service "

- Wdholguin

Phillip Wartley was a great sales manager. His service was amazing and he was polite and patient. I will definitely be back to this location.

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Recommend Dealer
Yes
Employees Worked With
Jeff Edwards
Sep 14, 2017 -

Fenton Hyundai responded

Thank you for your feedback! Phillip is truly an invaluable asset and we appreciate everything that he does. We will be sure to pass on your very kind compliments and we encourage you to stop by if there is anything else that we can do for you. Best, David Patel - david.patel@fentonmotors.com

January 26, 2017

"Lack of experience in 'help' shows!"

- Texas State Motors

I called to make an appointment in the afternoon for 7:30 am the next day. I arrived just before 8 and drove right in and a service writer was talking on the phone, and helped me after getting off. I told him about appointment for recall. The woman took the appointment said "she don't know nothing about any recalls" when I asked what the repair time 'might' be. I was listed on the appointment board hanging from the ceiling. I asked to speak to parts after making the appointment, as I have written service at a few dealerships, to make sure the part was available. The service writer was checking on recall and wondered what engine it had as that would matter for the recall. I know the VIN gives a person the engine size. After calling to check on it at 11:30, he wasn't 'available', and no one else could tell me if it was ready. After calling back to have someone else get in the Adams OS to check if parts or labor had been billed out, No one could tell me, which is no right and bad customer service. After calling back within thirty minutes to speak to service manager, he was 'in a meeting', my service writer called saying the recall was completed. After getting the car, and RO(repair order), I see that the RO was opened at 10:53 and ready at 12:27. I wonder why it took three hours to write/open the RO? Poor service!

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Recommend Dealer
No
Employees Worked With
Sevice dept.
January 19, 2017

"120k Maintenance/Repairs-Great Service"

- Kirk

Andrew was great to work with. I did not buy my Hyundai at this dealership but they treated me better than a Honda dealership where I just purchased a new vehicle. I was given a ride home and then a loaner when it was going to take a week or so to do the repairs. I was offered neither at the Honda dealership when it was a dealership mistake they were resolving. The other dealer could learn a lot from Andrew and Fenton Hyundai.The repairs were done properly, and I was kept informed throughout the process. Thanks again Andrew.

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Recommend Dealer
Yes
Employees Worked With
Andrew
January 11, 2017

"Review"

- JohnFromPlano

We purchased a car at Fenton Hyundai. We overall had good service. They are located in Mesquite. I enjoyed talking with the folks at Fenton Hyundai.

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Recommend Dealer
Yes
Employees Worked With
Kevin Beasley
December 17, 2016

"Don't know how to repair their own cars"

- tchrmom

After buying 3 cars from this dealership and about to buy a 4th this spring (but NOT from here), I thought that they could fix their own brand of cars. I have warning lights on the dashboard that they can't figure out why they are there and how to fix them. After being at the dealership for over 3 hours for an oil change, tire rotation and getting the warning lights taken care of, the next day they are still on after being assured that they would go off after a mile or two of driving. I called the service manager ( who assured me) after I got home, and then again this morning, and of course got NO return call. They don't know what to do and have chosen to ignore the problem. I had an appt. at 2:30 and was there at 2:05. I didn't leave there until nearly 6 PM. If a Hyundai dealership can't repair a Hyundai car and just gives up without doing whatever it takes to fix it then they shouldn't be in business. This car is under warranty and should have been fixed. When they were told it wasn't, I should have gotten a call back with a plan to get it taken care of.

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Recommend Dealer
No
Employees Worked With
William Walker - service director (advisor Justin was ok)
Dec 19, 2016 -

tchrmom responded

I do have to say that William Walker called me this morning, came and got my car and brought it back to the dealership. They repaired the problem and brought the car back to me this afternoon. Thank you.

May 20, 2015

"Took more than 2 hours for an oil change"

- samhu73

It was a very bad experience for my oil change in Absolute Hyundai today. I got there around 11am and they told me it will take 45 minutes so I gave them the key. After one hour of waiting, I found that my car still at the same place and not even started yet. I've complained to the service adviser and he took the car to the service. After another hour of waiting, I went to the service adviser again and he told me it will be another 5 minutes. I've complained to the cashier and seems she didn't care. Do not waste your time in this dealership, because they will waste a LOT of your time.

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Recommend Dealer
No
Employees Worked With
Angel Herrera Jr
May 14, 2015

"Horrible, awful experience"

- Alibabali

Bought a new Sonata in 2013 & started having issues with it not turning on a few months later. It left me stranded countless times. I had to have it towed on at least 6 separate occasions and each time the service dept told me they could find nothing wrong with the car. I felt I no choice but to get rid of the car and had to roll over almost $5,000 of negative equity into a new loan. The worst part was how unapologetic and rude the service dept was. On one occasion when I refused to pick my car back up until they found what was causing it to not turn on, I was threatened to return their loaner immediately or I'd be charged for each day I'd had it. This was by far the worst experience I have had with a dealership and service dept. I am not one to write reviews but felt compelled to do so now b/c of the awful experience I had here.

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Recommend Dealer
No
Employees Worked With
Sales guy is no longer there. Many of the service people are also gone. Most recently, I dealt with Jesus in service.
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