I called to make an appointment in the afternoon for 7:30 am the next day. I arrived just before 8 and drove right in and a service writer was talking on the phone, and helped me after getting off. I told him about appointment for recall. The woman took the appointment said "she don't know nothing about any recalls" when I asked what the repair time 'might' be. I was listed on the appointment board hanging from the ceiling. I asked to speak to parts after making the appointment, as I have written service at a few dealerships, to make sure the part was available. The service writer was checking on recall and wondered what engine it had as that would matter for the recall. I know the VIN gives a person the engine size. After calling to check on it at 11:30, he wasn't 'available', and no one else could tell me if it was ready. After calling back to have someone else get in the Adams OS to check if parts or labor had been billed out, No one could tell me, which is no right and bad customer service. After calling back within thirty minutes to speak to service manager, he was 'in a meeting', my service writer called saying the recall was completed. After getting the car, and RO(repair order), I see that the RO was opened at 10:53 and ready at 12:27. I wonder why it took three hours to write/open the RO? Poor service!