I had normal service done on my car which did not cost me a fortune. I was very happy with the final price. Also, I had an tire issue. The service person sent me a picture to my phone so I could make a decision. I had to get the tire replaced but happened to have a backup tire at home. Thankfully, the service manager had no issue putting this tire back on my car saving me $300.
Also, I dropped my car off the evening before service. There was a young lady there (sorry I don't know her name) who was extremely helpful and kind.
I worked with the best sales person I've ever worked with at a dealership, Joey Lyman. He is very knowledgeable and knows his product very well. I have worked with him 3 times when purchasing vehicles and referring friends to him and all 3 times have been 5 star worthy. If you are looking for the best deal and best experience then go see Joey he values your time and money. Not typical sales experience.
I have been part of the Ferman Acura family since 2008. Looking forward to many more years of; service advisers who overachieve in service, well trained technicians, knowledgeable parts department crew, salespersons who are there to answer any questions, professional financial adviser, helpful personnel on the phone, and comfortable facilities.
Michael handled my service in a very professional manage!
He checked out the door edge guard that was incorrectly installed at delivery.
He had the door edge guard replaced without a problem.
The folks that I met were warm friendly and knowedgable. Even the Earnest (Finance and paper work) was pleasant to work with.. Loved the coke dispenser.for those of us who do not like coffee..
Friendly I even heard John tell a fellow employee there were treats ( to eat) and share with other staff.
My purchase went very smoothly. My sales rep, Melanie, was very pleasant. The sales manager, Gray, was very helpful and offered a fair deal without a high pressure sale. I would definitely recommend the dealership.
The most important thing to me is the experience after the sale of a car, Bryan Anderson at Ferman Acura, delivers the whole package, knowledge, efficiency, super friendly, and a great sense of humour.
Awesome dude , thanks .