The only reason I brought another Acura was because of the service dept. Those guys are the best very knowledgeable and courteous .I drive an hour and a half for service it is important to have great service department ready to assist you after you arrive.
I have a 2002 model 3.2TL-S, still running strong. Sammy Sparks, Service Consultant was very professional and knowledgeable. I live 1 1/2 hour drive from the dealership, so important to have it fixed right the first time.
I have always had awesome service from Flow Acura. I have trusted Cody in their Service Dept in getting done to my car for years. He takes care & gives sound solutions. That is very important to me.
I highly recommend Flow Acura service department to anyone and please ask for Cody he is the best an will provide you with excellent customer service. I live in MD, got my car serviced there this past weekend while in NC for college graduation. My daughter’s car is serviced there all the time and Cody is her service advisor.
Took my Acura to get looked at for d5 flashing was told they re initialized the sensors and shouldn’t be a problem anymore. Drive to work left work and the d5 is flashing again. Was charged 134 dollars for someone to drive it around 4 miles “re initialize” the sensors and clear the code. Will be calling tomorrow to see if they can fix it for no charge. I shouldn’t be charged for service when the service was poor. The customer service was good they were nice and quick and washed the car afterwards but I didn’t bring my vehicle in to be washed or for someone to smile and be nice to me. I brought it in to diagnose and fix the problem I had. I did not receive that today. 1 star
When I drive up I am greeted by Cody or another friendly face. My problem or concerns are immediately addressed and timely solutions or corrections are made. The waiting room has all the amenities needed to make my wait comfortable.
I can always rely on Cody to remember er and greet me with a smile. He is an excellent listener (to my concerns), keeps me updated on progress & details all the cost points at service end. A true, highly recommended professional!