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Kelly Maserati Alfa Romeo - Service Center

3.9

7 Lifetime Service Reviews

151 Andover St, Danvers, Massachusetts 01923

7 Reviews of Kelly Maserati Alfa Romeo - Service Center

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September 04, 2018

"SERVICE SAME AS FLOORS - POLISHED & COLD"

- TPD055

THIS IS MY LAST TIME HERE - 7 MILES FROM MY HOUSE IN THE FUTURE IM DRIVING THE 23 MILES TO BOCH MASERATI NORWOOD - MAJOR FIASCO TO GET A STICKER FOR MY 2017 GIBLI - NEEDED 2 VACATION DAYS OVER LABOR DAY WEEKEND - FIRST ISSUE FRIDAY WAS A PROTECTIVE FILM CLEAR CLOATING I HAD ON OUTSIDE OF WINDSHEILD TRIED UNSUCCESSFULLY TWICE FRIDAY TO REMEDY - COULD NOT USE CAR OVER LONG WEEKEND - RETURNED TUESDAY AFTER HAVING FILM REMOVED - ALEXANDERIA IN SERVICE WHO SHOULD BE FIRED NOW INFORMED ME THE DECAL ON MY PLATE DOES NOT MATCH REGISTRATION -THINGS I WISHED I WAS TOLD FRIDAY AFTER SECOND RETURN . AFTER A TRIP TO REGISTRY TWO HOURS IN LINE - RETURNED FOR FOURTH VISIT AND A STICKER - I FIND THEM VERY SMUG AND INPERSONAL HERE - UNLIKE BOCH MASERATI WHERE THEY BEND OVER BACKWARDS FOR YOU. THIS DEALERSHIP SHOULD TAKE A LESSON FROM STARBUCKS - CLOSE A DAY AND HAVE A WORKSKOP ON PROVIDING EXCELLENT CUSTOMER SERVICE - WITHOUT CUSTOMERS YOUR OUT A JOB. NOT IMPRESSED HERE AT ALL.

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Recommend Dealer
No
Employees Worked With
Wayne Woodbury
3.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Alexandra Mills
August 27, 2018

"After 1 year of ownership"

- cbuchanan1999

Having bought one of the earlier Giulia's my car's had it's share of issues, which seems to be the exception, rather than the rule, in comparison with others' experiences of the rollout of the new model. It's actually because of these issues I was able to see how well Kelly Alfa Romeo/Maserati operates and treats their customers. Alex is always on the ball in customer service. Wayne & Brenden have spent considerable time addressing the issues. And during the initial buying experience Kyle was great in helping me secure the lease deal I was looking for. While my particular Giulia has had it's share of glitches, I have every intention of being a repeat customer at this dealership when the lease is up. Very responsive team for sure, and they absolutely go above and beyond the competitor's in the north shore area. -CMB

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Recommend Dealer
Yes
Employees Worked With
Brenden Kelly
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Kyle Lopez
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Wayne Woodbury
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Edgar Linan, Alexandra Mills
August 14, 2018

"Excellent"

- Ortho

Dropped car off, got loaner, filled out paperwork and then ... I was off in no time. Pleasant , courteous people.It made the experience quick and simple

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Recommend Dealer
Yes
Employees Worked With
Alexandra Mills
November 30, 2017

"Very happy"

- JBChip

I have owned other luxury cars, Kelly Maserati has been the best for sales and service. I am tempted to become an old lady who always drives a Maserati because Kelly Maserati is by far the most pleasant experience. And I love the power, control and luxury of a Maserati.

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Recommend Dealer
Yes
Employees Worked With
Wayne Woodbury
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Alexandra Mills
August 29, 2017

"KELLY MASERATI EXPERIENCE"

- TPD055

OUTSTANDING SERVICE AT KELLY MASERATI - THANK YOU WAYNE FOR YOUR OUTSTANDING SERVICE CENTER - HASSLE FREE - SUPER FRIENDLY PEOPLE - I WAS IN AND OUT IN RECORD TIME

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Recommend Dealer
Yes
Employees Worked With
Wayne Woodbury
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
June 19, 2017

"Excellent Service!"

- Tyler7794

I cannot say enough good about Devon,Wayne and Ryan in service. They have gone above and beyond to make my service experience an easy one. I really appreciate their professionalism and great customer service! Thank you!!!

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Recommend Dealer
Yes
Employees Worked With
Ryan Creasi
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Wayne Woodbury
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Devon Dowling
June 07, 2017

"Poor service lost prospective customer"

- Pmd

I would like to share the very disappointing experience I have had over the past 3 weeks with Kelly Maserati Danvers Massachusetts which has resulted in my deciding never to do business with the dealership in anyway and prompt me to take the time to write this. I am an exotic car collector who has purchased many many exotic cars over the past 10 years. I had some familiarity with the dealership ias I had been shopping for a Maserati GT convertible some 3 years ago and had tried to come to a deal with this dealership including working with the current general manager Lisa Avola but we could not come to a deal. I contacted the dealership approximately 3 weeks ago inquiring about a rear bumper diffuser blade on a 2012 Turismo GT carbon package sportline which had fallen off. I was transferred to a very young man named Devin Dowling where I explained what I was looking for and he asked that I email my VIN number, which I did. I then didn't hear anything back for a little over a week so I phoned him. When I spoke to him, he said that I would need the entire bumper but he was still checking into it with Maserati. I knew this would not be true since it was one small part that had fallen off and the screws were still in the rear bumper. After that phone call I never received a phone call back so I followed up calling three times to reach him by phone all resulting in my leaving messages with reception asking specifically for him to call me back. In the last two messages even sharing that I was getting impatient and was upset that she did not return my calls. I never received a call back. On June 5th at 4:16pm I phones asking to speak with Lisa Avola GM. I was told she was not available so I asked she call me back leaving my cell number and explaining the situation. This was the 4th message I had left. I did not receive a call back from her either. Now today June 6th late afternoon in attempt to get some response and very disturbed at the lack of followup I drove in the rain to the dealership where I asked to speak with Ms.Avola. I shared with her the attempts I had made including the message I had left for her without a return call. I received little attention to my concern other than to be brought to the young man and a slight apology and she would look into why she had not received the message. Devon proceeded to tell me that he had emailed me, which I had not received, or I would not have had to call four times and leave messages and then drive in the rain to get some sort of response. I shared that when a customer asks to be phoned back that would be the method of communication that customer would prefer. He didn't seem to understand what I was looking for and I had to point out to him on the schematic where we finally identified what the part was. Due to this lack of response and little concern shared by the dealership's general manager even upon sharing that I was looking to trade in my 2012 Maserati GT for a new one she in essence to pushed me off to do young service attendant attendant and was gone. After speaking to Devlin the service attendant was no attempt to GM to check in and see the situation was satisfied so I left the dealership. This would've been a great opportunity to earn an exotic car collectors business of which they knew that I had shopped there before and I believe she had known about some of my other vehicles. Instead now I share this with others were shopping for hey Maserati and will certainly share this with all of my friends and coworkers.

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Recommend Dealer
No
Employees Worked With
Devon Dowling, Lisa Avola
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