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Knauz Hyundai - Service Center

Lake Bluff, IL

4.9
6 Lifetime Reviews Review Dealership

6 Reviews of Knauz Hyundai - Service Center

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May 11, 2020

"Always a PLUS"

- wjdierks

I have purchased or leased 5 Hyundai's from Knauz since 2009. Always treated fairly and coupled with great vehicles, & excellent service it's always a PLUS! Aldo, Eddie and Tom in the Service Department are a pleasure to deal with. Informative and personable.

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Recommend Dealer
Yes
Employees Worked With
May 14, 2020 -

Knauz Hyundai responded

Hi WJ, thank you so much for leaving this review. We'd also like to thank you for your loyalty over the years! We're thrilled to hear that you've always enjoyed your experiences with both our sales and service staff! We strive to provide excellent service, so comments like yours are always exciting to read. Thanks again for your business, as well as reaching out to us with your feedback. We're looking forward to your next visit!

May 17, 2019

"Always great service"

- Cg2786

Every time I need to bring my car in, I always get great service. It doesn't matter whether Aldo or Eddie end up helping me, it always gets taken care of and I have never had any complaints. Been bringing my car there since I bought it 9 years ago and I am considering buying a new one from Knauz soon.

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Recommend Dealer
Yes
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Jul 05, 2019 -

Knauz Hyundai responded

I apologize for the delayed response, but thank you for leaving such a wonderful review! I am so glad that you enjoyed your time with us, thank you again and happy driving!

May 22, 2018

"Fantastic Experience"

- chifan

I could not be happier with my experience. Tom Gorr the service manager was very knowledgeable about the car and took the time with me explaining the issue and solution even taking care of something that I didn't feel needed to be done all at not charge to me. Tom, Eddie and Aldo (all technicians I had contact with) expressed they wanted to be sure everything was covered with my car. I really felt they went over and above to take care of me.

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Recommend Dealer
Yes
Employees Worked With
January 31, 2016

"This was an amazing experience"

- Mango467

Never before have I felt so comfortable purchasing a car the sales advisor experience and understanding of my needs was impeccable. I had the pleasure of purchasing my car from sales advisor Al Wagener. Al made every effort to make this sale process simple easy and transparent. Totally impressed with Knauz dealership. Everyone I came in contact with were dedicated to making sure the customer experience was good and met my expectations. Tony Balter finalize the deal clearly walking me through every aspect of the purchase hassle-free.

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Recommend Dealer
Yes
Employees Worked With
Aldo Carreno, Tony Balter, Al Wagener
Feb 01, 2016 -

Knauz Hyundai responded

Thank you for sharing your experience. I know that Tony, Al, and Aldo will appreciate your kind words.

November 02, 2015

"Repair"

- lscalf

I was hit by a semi & wanted to find a body shop associated with a Hyundai Dealer since my vehicle was a lease. The repairs to my car took almost 2 weeks. This was ok - I understand it takes time to get things done. The damage $ amt exceeded the quote so they contacted the insurance & was able to get the additional amount approved. They did this the same day I picked up the vehicle from the repairs - so I was only able to give them the original amount that was quoted. She told me that was fine they already contact insurance & it was approved & I didn't have to worry about anything else. I then left a couple days later to go to Ohio & handle some family stuff. I was there for almost 2 weeks. I then got a nasty voicemail & email stating that I owe the additional amount & that if the insurance had sent me the $ I have to give it to them it isn't for me to keep & that would be stealing. Apparently the insurance company sent the check to me instead of Knauz directly - but because I had been in Ohio - I had no idea this happened. After I reached out & explained I was in Ohio & that once I got home they would have their money & that I didn't appreciate being accused of being a thief the woman was like "Oh well we have an issue with people keeping the money." Ok I can understand that, but in no way is it right to accuse me of stealing, especially when barely 2 weeks has gone by & I had no idea what happened. I gave them their money & I thought I was done with them. Fast forward to 2 months later. I take my car in for an oil change to Midas. Immediately the guy comes out & asks me what happened to my car. I told him I had been hit by a semi a couple months ago but my car was fixed. He asked me the details of the accident. The semi had hit me on the rear passenger side corner. He said the wheel is bent, the control arm is bent & the shocks are leaking. He stated this would be consistent with the impact of being hit by a semi because he said you would have to have be hit pretty hard to do that kind of damage. After finding this out I immediately contacted the insurance company & was told I needed to take it back to the shop for an estimate. I contact Knauz & let them know I was going out of town but if I could bring my vehicle in for an estimate on return. I brought it in on a Saturday after they told me I could - but what they failed to tell me was no techs would be available for an estimate. I live in the city of Chicago - it's over an hour drive to Knauz. So I went home with plans to bring it back during the week. I primarily work from home & live on a oneway street. Working from home means my car sits for days at a time not being used. Well between my getting back from Knauz on Saturday & going to use my car on Tuesday-someone hit-you guessed it!-the passenger side of my car. There is a long scratch & dent on the passenger door. It's not huge - but enough the panel will need replaced. Later that week I then brought the vehicle back first thing Friday morning 10/30. I asked again if they would be able to provide me an estimate for the insurance. That is all I wanted - an estimate on paper to give to the insurance. I didn't want anything else done. They told me they needed to keep the car to look it over & would give me a rental that I would not have to pay for. So I took the rental & went home. I received a call back stating my car was in an accident that is why the rear passenger wheel is damaged. I explained that happened earlier that week & was after Midas had seen my car & confirmed the additional semi damage. The amount of damage to my wheel is not consistent with a dent towards the front of the car nor the amount of impact needed to make a rear wheel base become bent. Knauz is refusing to give me an estimate, I had to rush the rental car back, being told I have to pay even though I didn't ask for it. I still don't understand why I couldn't get an estimate, or why I was treated this way. I'm now taking legal action against Knauz & the company that hit my car.

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No
Employees Worked With
Staff
Nov 10, 2015 -

Knauz Hyundai responded

Thank you for sharing your experience. We will look into this.

July 25, 2015

"unwarranted service"

- darrylc177

I took in my Elantra GT with 31K miles for an oil change and I was told by service advisor that coolant needed to be flushed and serviced. Advisor sounded like it was very necessary to do it. I got scared and let them do it. After I got home, I read car owner's manual and the manual stated that coolant first service and flush is at 120K miles and then 30K miles thereafter.

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Recommend Dealer
No
Employees Worked With
Tom Jastper, Jaime Gavino
Jul 30, 2015 -

Knauz Hyundai responded

Thank you for sharing your experience, Darryl. I spoke with our Service Manager, and he said that he has discussed the situation with you. We are very sorry for the confusion. If there is anything else that we can help you with, please do not hesitate to reach out.

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