I bought my first car from them a few months ago. There were a few repairs that needed done before I would purchase it. Repairs like the rust over both rear wheel wells, the windshield was cracked, and the previous owner was a smoker and there were smoke stains on the top. This being my first car I was excited and didn't thoroughly check their work before I left(Lesson Learned). Less than a week after I was driving through a car wash and the paint over BOTH rear wheel wells flipped right off, now looking worse than before. I had also noticed that they didn't clean the smoke stains either. I was very upset about the extremely low quality of work and just planned on never going back. The dealership is out of our way and for some reason my mom happened to be passing by it a few months later and stopped in and explained what happened. They assured her that it was no problem they would fix it right away and they would get with me at the beginning of the week. Great! I was thrilled, personally I wasn’t going to mess with them, but I thought If they could do that then I saw no reason not to give them a second chance.
2 weeks later and still no call, so I called and got the "Ohh so sorry please bring it in Saturday (12/3) and we will take pictures and get an appointment set up to get it fixed." I was there with the car first thing on Saturday for the pictures. the employee wasn't rude but he wasn't polite either and my friend and I could easily tell he was annoyed. He took the pictures then said he'd call by Tuesday(12/6) with an appointment. Nothing. So I called back the day after he said he's still waiting on a place to get back with him and he would call me by the end of the week. Again NOTHING. Long story short, I have called multiple times every week since and its now Dec. 20th and am still getting railroaded with a new excuse as to why they haven't made an appointment.
I feel they completely took advantage of me being a first time car buyer and now are just trying to drag me along until I give up and stop calling. If you say you are going to fix it, DO IT!! Its entirely unprofessional and I am deeply disappointed in how I have been treated here.